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Work Background
DHL IT ServicesHead of API - Digital Platforms
Jul. 2024Prague, Czechia
DHL IT ServicesManager of API Delivery I - Digital Platforms
Mar. 2022 - Jul. 2024Prague, CzechiaLeading a diverse team across three continents, I've positioned myself at the forefront of API delivery and digital platform management. Key contributions: ◦ Championed Agile methodologies as a Certified Scrum Master.
◦ Facilitated seamless operations by utilizing top of the market tools (e.g. Jira, Confluence, ServiceNow, FreshDesk, Zabbix, Uptrends, etc)
◦ Managed Azure and Google Cloud projects to optimize resources and overall architecture.
◦ Orchestrated IaaS/IaC/PaaS solutions to enhance operational efficiency.
◦ Implemented ApiGee/centralized group API solutions to consolidate services.
◦ Focused on HR streams (hiring lifecycle), people coaching, and upskilling to nurture talent within the team.
DHL IT ServicesSenior DevOps Manager - eCommerce Solutions Prague
Mar. 2021 - Mar. 2022Prague, Czechia◦ Scrum Master Champion
◦ Jira/Confluence
◦ Azure / Azure Data Factory / Azure DevOps
◦ IaaS / IaC / PaaS
◦ ApiGee
◦ Multi-Cultural Team Management
◦ Service Ownership
◦ Power BI Reporting
◦ ServiceNow Incident Management & Reporting
DHL IT ServicesManager - Workspace Services Prague
Sep. 2020 - Jan. 2021Prague, Czechia◦ Multi-Cultural Team Management
◦ Customer Service
◦ IT Asset Management
◦ Service Ownership
◦ Group Policy Management
◦ Software Deployment
◦ Power BI Reporting
◦ Bomgar SysAdmin
◦ ServiceNow Incident Management & Reporting
◦ End User H/W procurement & support
◦ O365 implementation and support
◦ Approval Workflows
DHL IT ServicesTeam Leader - Workspace Services Prague
Mar. 2020 - Aug. 2020Prague, Czech Republic
DHL IT ServicesTeam Leader - Desktop Support Services
Apr. 2018 - Jan. 2020Prague, The Capital, Czech Republic
SPACE HELLAS S.A.IT Service Desk
May. 2015 - Mar. 2018Athens, GreeceBeing part of the IT Service Desk Department my role as an IT Support Engineer consisted of - Administration and evaluation of the incoming requests
- Daily SLAs follow up
- Remote services support, evaluation and resolution of service requests
- External Partners Dispatching & Support
- Roll-out projects support
Byte Computer S.A.IT Field Support Engineer & IT Helpdesk Engineer
Mar. 2014 - Apr. 2015Athens, GreeceAs an IT Field Support engineer my duties involved the installation, configuration and maintenance of all kinds of end user hardware and software, with specialisation in Dell PowerEdge servers. My role intermixed with that of an IT Servicedesk Engineer. My main duties consisted of
- Service Request evaluation and final resolution (assuring SLAs are met).
- IDM & Active Directory Administration
- Asset Management
- IT infrastructure monitoring (network and servers operations)
- MDT Operator
- Roll-out Support
Multirama S.A.Store Technician
Mar. 2012 - Mar. 2013PrevezaAs a Store Technician my duties involved the installation, configuration and maintenance of all kind hardware and software sold by the store plus on-site support for various home entertainment and IT small business solutions.
Byte Computer S.A.Junior Systems Engineer - IT Helpdesk
Mar. 2008 - Mar. 2011Athens, GreeceIn Byte Computer I worked as Junior Systems Engineer for 3 years. My main duties involved the installation, configuration and maintenance of all kinds of end user hardware and software. My role intermixed with IT Helpdesk positions through various outsourcing contracts. My main duties also involved
- Service Request evaluation and final resolution (assuring SLAs are met).
- Active Directory Administration
- Asset Management
- IT infrastructure monitoring (network and servers operations)
ILKA S.A.Junior ERP Support & Tax Systems Engineer
Mar. 2006 - Mar. 2007GreeceAs a Junior ERP Support & Tax Systems Engineer my duties consisted of - Installation, configuration and maintenance of ERP related software - Installation, configuration and maintenance of Tax Systems solutions - On-site support for ILKA SAs client portfolio
Amnesty InternationalDirect Dialogue Fundraiser - Face2Face Street Project
Jun. 2005 - Jan. 2006GreeceAs a Direct Dialogue Fundraiser my duty consisted of - The recruitment of supporters & members
- To inform the public about currently running campaigns
- Raise the awareness on Human Rights
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