DHL IT ServicesManager of API Delivery I - Digital Platforms
Feb. 2022 - Jul. 2024Prague, CzechiaLeading a diverse team across three continents, I've positioned myself at the forefront of API delivery and digital platform management. Key contributions: ◦ Championed Agile methodologies as a Certified Scrum Master.
◦ Facilitated seamless operations by utilizing top of the market tools (e.g. Jira, Confluence, ServiceNow, FreshDesk, Zabbix, Uptrends, etc)
◦ Managed Azure and Google Cloud projects to optimize resources and overall architecture.
◦ Orchestrated IaaS/IaC/PaaS solutions to enhance operational efficiency.
◦ Implemented ApiGee/centralized group API solutions to consolidate services.
◦ Focused on HR streams (hiring lifecycle), people coaching, and upskilling to nurture talent within the team.