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Work Background
Madiba, Inc.Accounts Receivables Billing Lead
Oct. 2024United StatesIn this role, I managed the accounts receivable and billing functions, focusing on milestone billing, Time and Material, Intercompany, and Expenses, ensuring adherence to internal policies and regulatory standards. I successfully handled billing cycles and facilitated dispute resolutions while collaborating with cross-functional teams to enhance billing processes and increase operational efficiency. Additionally, I developed and maintained comprehensive financial reports that informed decision-making and refined billing strategies.
GenpactAccounts Receivable Specialist
Dec. 2018 - Oct. 2024United StatesI adeptly managed high-risk accounts receivable portfolios in a fully remote environment, ensuring accurate billing through meticulous invoice generation, verification, and compliance with client standards. Collaborating with diverse teams including project managers, sales, finance, and client relations across different time zones enabled me to resolve invoice and payment issues effectively. My analytical skills facilitated the resolution of billing disputes for both internal and external clients. Utilizing Oracle Systems, I monitored invoice payments and reconciled accounts, contributing to improved business processes. My strong communication and collaboration in a remote setting ensured seamless workflows and enhanced collection efforts, consistently surpassing monthly collection goals. Additionally, I provided training and mentorship to peers, assisting with special projects to elevate team productivity.
The Adecco GroupClient Service Specialist
Nov. 2017 - Dec. 2018Jacksonville, Florida AreaReviewing timesheets and invoice documentation ensuring it is complete, accurate and authorized per contractual agreements with the client.
Submitting invoices to the client per the client’s requirements and within the client’s billing deadline.
Identifying and researching billing and/or payroll issues and taking steps to correct as appropriate.
Assisting the Cash Application department with proper posting of client payments
Performing Account Receivable research to clear items from the aging, and performing collections weekly.
Communicating with Accounting regarding potential invoice write-offs accrual can be booked in the proper period.
Preparing a variety of reports at the request of client and/or branch.
LogistiCarePurchasing Agent
Sep. 2014 - Jun. 2016Jacksonville, Florida8/2015- 6/2016
Purchasing Agent / IT Networking Administrative Assistant Purchase all Hardware & Software for Implementations in multiple call center locations Communicate with all levels of LogisitCare IT Organization and Customers throughtout the completion of any service request or project Detail Oriented - Ability to pay attention to details of multiple projects or tasks Ability to utilize the available time to organize and complete work within given deadlines
Requesting quotes from 3rd party vendor create Purchase Orders and Fix Assets
Maintained purchase orders , service requests and Implementations in Project & Service request flow program.
Assists the General Manager with clerical and technical support by performing a variety of administrative and office support duties for multiple managers in multiple operations and regional offices as applicable.
Prepare expense reports for contractor
Preparing Purchase Orders , Requesting purchase, and Inputting Invoices/ Billing information into Accounting System for payment , Requesting Payment information for vendors Built & Maintained 3rd Party Vendors relationships Researched & Resolved all inquiries or issues on lost or misplaced equipment Followed up with Customers /Logisticare Employee to make sure very thing that was requested was handled and completed to their satisfaction Trained all New IT Networking Purchasing Agents as needed
Interstate BatteryAccounts Receivable Specialist
Jan. 2014 - Sep. 2014Jacksonville, Florida AreaRun AR reports in order to maintain accounts. Call on past due accounts for collections. Daily invoicing and monthly statements. Apply payment to proper accounts.
LKQ CorporationCustomer Service Representative
Dec. 2012 - May. 2013Jacksonville, Florida AreaDeveloped highly empathetic client relationships and earned reputation for exceeding sales goals. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Issued all credits for customers, Processed customer order by phone, fax, and email, Completed accounts payables, Contacted customers regarding slow payments and offered multiple ways of making payments.
Coverall North America, Inc.Administrative Assistant
Jan. 2012 - Nov. 2012Jacksonville, Florida AreaPrepared sales proposals, Completed franchise agreements, Acted as liaison between corporate office and franchise owners, Collected payments on accounts receivables, Processed daily deposits for nine cities, Conducted month-end balance sheet reviews and reconciled any variances. Assisted franchise owners with monthly statements. Researched and resolved billing and invoice problems. Managed monthly inventory, Tracked and recorded monthly reports, Maintained schedules for Regional Sales Representatives and Regional Director.
LKQ CorporationCustomer Service Representative
Apr. 2002 - Dec. 2008Greater Atlanta Area Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Issued all credits for customers, Processed customer order by phone, fax, and email, Completed accounts payables, Contacted customers regarding slow payments and offered multiple ways of making payments. Ran Shipping department five years for inter-company supplies/ equipment for Southwest region.
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IT Tier 1 Support @ University Hospital of the West Indies