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Work Background
Al Abdulghani MotorsOperations Manager - National Service
Apr. 2019Doha, QatarCurrently overseeing and guiding the operations of the Training Section, Technical Section, Warranty Section and Field Operations Section. I am one of the key contact person between Toyota Qatar and Toyota Regional Office and also Main Office in Japan for activities related to the Distributor Functions such as awards programs, certifications and the connected vehicles program. I also perform Internal evaluation for internal audits and risk management audits,
Abdullah Abdulghani & Bros. Co. W.L.L.Deputy Manager - National Service Department
Dec. 2016 - Apr. 2019Doha, QatarOversee and guide the operations of the Training Section, Technical Section, Warranty Section and Field Operations Section. The Technical Training Section provides the training programs required by the Service Department Staff as per Toyota required standards. We are involved in Planning and implementation of the Technical Training Program to Service Technicians and Service Advisors. We organize the National Skills Contest Event to Service Technicians and Service Advisors The Technical Section provides the Technical support to all the service workshop. We perform Diagnosis and Analyze Technical issues for report submission to Toyota. Coordinate with Toyota Motor Corporation for technical repair issues. The Warranty Section evaluates, procees and submit warranty claims to Toyota. We monitor warranty claims data and coordinate with the Technical team for proper report creation. The Field Operations Section is evaluating the workshops operational compliance to TMC standards. The team provides the evaluation and improvement recommend necessary actions for improvement. I also act as the window between TMC-BRO/TMC-Japan and AAB regarding issues or topics related to these 4 areas of operation.
Abdullah Abdulghani & Bros. Co. W.L.L.Deputy Manager - Technical/Training/Warranty
Dec. 2015 - Dec. 2016Doha, QatarOversee and guide the operations of the Training Section, Technical Section and Warranty Section. The Technical Training Section provides the training programs required by the Service Department Staff as per Toyota required standards. We are involved in Planning and implementation of the Technical Training Program to Service Technicians and Service Advisors. We organize the National Skills Contest Event to Service Technicians and Service Advisors The Technical Section provides the Technical support to all the service workshop. We perform Diagnosis and Analyze Technical issues for report submission to Toyota. Coordinate with Toyota Motor Corporation for technical repair issues. The Warranty Section evaluates, procees and submit warranty claims to Toyota. We monitor warranty claims data and coordinate with the Technical team for proper report creation. I also act as the window between TMC-BRO/TMC-Japan and AAB regarding issues or topics related to these 3 areas of operation.
Abdullah Abdulghani & Bros. Co. W.L.L.Assistant Manager - Technical/Training/Warranty
Apr. 2013 - Dec. 2015Doha, QatarOversee and guide the operations of the Training Section, Technical Section and Warranty Section. The Technical Training Section provides the training programs required by the Service Department Staff as per Toyota required standards. We are involved in Planning and implementation of the Technical Training Program to Service Technicians and Service Advisors. We organize the National Skills Contest Event to Service Technicians and Service Advisors The Technical Section provides the Technical support to all the service workshop. We perform Diagnosis and Analyze Technical issues for report submission to Toyota. Coordinate with Toyota Motor Corporation for technical repair issues. The Warranty Section evaluates, process and submit warranty claims to Toyota. We monitor warranty claims data and coordinate with the Technical team for proper report creation. I also act as the window between TMC-BRO/TMC-Japan and AAB regarding issues or topics related to these 3 areas of operation.
Abdullah Abdulghani & Bros. Co. W.L.L.Section Head - Training
Dec. 2008 - Mar. 2013Doha, QatarPlan and Conduct Training of all Service personnel based on TNA. Develop and conduct certification exams. Conduct Skills contest for motivation and prepare GCC regional Skills contest representative. Support other departments related to staff development. Support external customers related to staff development
Toyota Motor Philippines CorporationSenior Technical Instructor
Mar. 1998 - Dec. 2008Plan and Implement technical training to General Technicians, Body and Paint Technicians and Service Advisor Prepare and organize national skills olympics event for General Technicians, Body and Paint Technicians and Service Advisors Assist and Support Technical Section and Warranty Section regarding Technical issues raised
Japan - Sendai ToyopetService Engineer
Nov. 1995 - Nov. 1997Sendai, Miyagi, JapanPerform periodic maintenance. Perform Diagnosis and troubleshooting Perform wheel alignment, tire replacement and balancing. Coordinate with service advisor and parts department for parts ordering recommendations
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