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Work Background
Highpoint Digital LLCCEO, Owner
Jun. 2022Portland, Oregon, United StatesWe help small and medium-sized businesses solve their digital marketing hurdles. We provide you with "Peace of Mind" by solving the technology issues holding you back from getting high-quality, qualified leads using LinkedIn, Facebook, and Google. Our services include Web Development, SEO, Content generation, and Digital Marketing services that give you: * The best Return on your Ad Spend
* Ad funnels that generate high-quality, qualified leads
* Improved website position on search engines
* A professional look and feel for your website and online presence Contact us today for a free consultation.
https://highpoint-digital.com/contact-highpoint-digital/
Cloud Development ResourcesDirector of Global Engagement
Dec. 2019 - Jun. 2022United StatesCERTIFIED OutSystems Associate Web Developer - Mar 2021
CERTIFIED OutSystems Associate Traditional Web Developer - Apr 2019 Agile Methodologies
Scrum Master
Project Management
Customer Engagement
Software Project Management
Business Planning
Team Management
Collaboration
Cloud Development ResourcesHead of Delivery - US
Aug. 2019 - Dec. 2019Portland, Oregon AreaResponsible for management of the service and software delivery for OutSystem projects. Also accountable for internal delivery processes and Engagement managers for the US market
DSA GlobalProject Management & Delivery
Sep. 2014 - Aug. 2019Bangkok, ThailandResponsible for leading the technology group to develop new online products. - Developed process for rapid development of custom WordPress Themes and Plugins.
- Consulted with clients about security and maintenance services.
- Product management of three online applications.
- Development of online applications using PHP, Angular, Node and the Codeignitor framework.
- Managed team of developers - Development of eCommerce website built on various platforms
- Implementation and consulting of International and local Thailand payment gateways
- Development of WordPress plugins such as SEO tools
- Planning, configuration and ongoing support of client infrastructure
- AWS Training and Certification
- Implementation of Virtualization into development environment for scaling web applications
- Manage/Support Internal IT Support functions
- Manage/Support Internal IT Security functions
- Manage and support company wide Internet services and WAN inter-office connectivity
Siam CommunicationsHead of Delivery
Oct. 2008 - Sep. 2014Bangkok Metropolitan Area, Thailand- Strategy/Planning for website, mobile and web application projects - Plan, develop and implement infrastructure requirements (AWS, Azure, standard hosting) - Develop applications using PHP (CodeIgnitor), C#, JavaScript, Angular, TypeScript, HTML, and CSS (Less/Sass) - Support for SEO projects - WordPress theme and plugin development Additional skills:
- Linux - Ubuntu/Debian
- Docker
- AWS, MS Azure, Google Cloud
- Search Engine Optimization – On-site, Off-site and technical analysis
- Large WAN Network Engineering, Design and Consulting
- Web site support and maintenance
- Project Management
- Online Marketing Network Consulting achievements: - Project Management to deliver a proof of concept of TR069 Broadband Network - Data and CPE Management system for a network of 500K+ subscribers - Vendor Management - Collaboration/Development with Pace developers in India - Setup of local business unit to support Telstra MPLS node in –country - Develop/Manage partner relationships - Guide exit strategy with local telco or call center company
The Wellness Travel Company (TWTC)Technology Consultant
Jun. 2007 - Oct. 2008Bangkok Metropolitan Area, ThailandManaging, planning and implementation of all technology and IT based solutions for a Medical Tourism company.
Highlights:
Managed web development team (6 people) to build website and online booking application
Integration of accounting system into web based applications
Planning/Implementation of call center in the Philippines for customer support and bookings
Planning/Implementation of VoIP telco system
Planning/Implementation of Content Management System for marketing purposes
British Telecom (BT Hong Kong Ltd.)Senior Bid Manager
May. 2004 - Jun. 2007Hong KongSenior Business Manager - Seoul, South Korea
Day to day, customer facing role, managing customer expectations, MACs (moves, adds and changes) for global telecommunications and data networks (MPLS):
- Resource tracking and allocation
- Cost Tracking and reporting of MACs related to global communications network
- Ultimate Profit and Loss responsibility for the account
- Address customer's requirement for network growth (growing the account)
- Reporting (quarterly) into regional BT management on the success of the account and potential growth to the business
- Development of Unified Messaging Service for Korean Market Senior Bid Manager, Corporate Governance – Global Solutions - Hong Kong
Manage the Bid Team through the pre-sales cycle (from bid cycle through qualification to contract award). This role required a good working knowledge of the Network technologies used in an MPLS environment for large scale telecommunications networks. Highlights:
- Provide Bid Management expertise for complex solutions based deals in the Asia Pacific region
- Drive the qualification process before engaging virtual Bid Team members
- Chair meetings with all Virtual Bid Team members
- Communicate Bid progress to BT Executive Management Teams in Asia Pacific and Board Members in the UK
- Risk Management of Financial, Delivery, Customer Satisfaction, Winning Business, Commercial and In-Life risks to the business in relationship to the bid
- Provide Input in developing strategy in region to drive change, increase competitive market position
- Managing content and presentation of the bid documentation
- Direct Pre-sales and Bid team to develop a solution in line with the customer’s key drivers and BT strategy
- Ensure proper Profit and Loss indicators are achieved for BT products and services
- Communicate, to the key stakeholders within BT, the details of the proposed solution and obtain sign-off on proposed solution from each of the relevant areas of the business
Pacific BroadbandDirector Engineering Services
Jun. 2001 - May. 2004Responsible for the evaluation, specification and development of new networking products, for release and implementation into the Asia market. Required working directly with customers and the Director of Marketing to assess the practical applications of these technologies, their use in each environment, and the reaction and potential acceptance of the end users. Key achievements include:
· Product development input for Wireless EDGE device to be used for infrastructure providers in WiFi/WiMax distribution networks.
· Architecture development of a metro style distribution system for the delivery of data, voice and video over a single wire into the business or home.
· Development of cost effective network architecture for the distribution of voice, video and data services over fiber cable to the customer’s home or business (FTTH).
· Evaluated clients existing Data Center / Help Desk procedures and implemented revised procedures for more effective performance and use of resources, and improved customer satisfaction.
Broadcast Design GroupSenior Project Manager
Mar. 2000 - Jun. 2001Hong KongDevelopment of technical specifications for a large infrastructure network at the CyberPort Project for Pacific Century CyberWorks (PCCW). Developed network deployment plan compatible with the latest technologies. Worked with multinational vendors to provide solutions to technical aspects of the project.
Represented the technical (networking and IT) areas for PCCW in progress meetings with the Hong Kong Government.
James Martin & Co.Managing Consultant
Jan. 1998 - Mar. 2000Hong KongDeveloped and managed several International accounts in the Finance and Utility sector relating to IT Infrastructure. Analysis and mapping of technology to existing business processes. Provided support to analyze and implement CRM solutions (Siebel/Oracle) with a focus on call center technology and technologies relating to telecommunications components of the CRM solutions. Highlights:
· Team member developing the company’s Digital Business directive
· Re-education of the existing skill base of up to 1,500 people in the Asia-Pacific region
· Support for Business Development/Sales to develop and present Online Business Strategies and Technologies to large International corporations for the purpose of increasing profitability and productivity.
· Project Management of a Telecommunications infrastructure upgrade project for a large, international Financial Organization for 30+ offices located throughout Asia.
· Project Management of an IT infrastructure upgrade program for a large, multi-national supply chain firm based in Hong Kong.
· Project Management of an Infrastructure Upgrade program for a Utilities holding company based in Hong Kong to manage the individual upgrade programs for 30 subsidiary companies throughout Asia and report back to the Board of Directors.
· Significantly increased productivity by revising and implementing an effective “Change Management” processes for a large international financial client.
· Generated new sales revenues for the implementation of Issue Management and Risk Management methods for a large, international power and utility company to monitor the holding company’s subsidiary and affiliate company IT programs.
· Reporting to the CIO, responsible for the management of the IT and Telecommunications infrastructure upgrade program of an international financial institution for 34 offices throughout Asia comprised of equipment and systems from Cisco, Sun, Microsoft (Windows NT, MS Exchange) and Tandem.
Mitsui & Co.Project Director, Consulting Engineer
Sep. 1994 - Dec. 1997Bangkok Metropolitan Area, ThailandAccountable for the training and management of engineering teams for 4 major Japanese contracting firms to design and construct a 10,000 mile HFC (hybrid fiber-coax) broadband network in Bangkok, Thailand. Setup and staffing of the Bangkok Project Office to monitor and manage the project for the parent company in Tokyo. Highlights:
· Successfully trained more than 100 engineers in broadband fiber optic and coaxial network technologies and design methodologies using computer based engineering tools (BSE-Pro).
· Evaluated and redefined technical specification for a 15-20% savings in network cost per potential household.
· Ensured and maintained customer satisfaction by delivering cost effective network development plans in cooperation with the internal engineering group.
· Generated additional sales of fiber and coaxial cable as well as cable television and fiber optic electronic components.
Wharf Cable (iCable)Director of Network Design & Engineering
Mar. 1993 - Sep. 1994Hong KongAccountable for the formation, staffing, training and production of field, contractor and in-house engineering teams. Fully responsible for the design and engineering of a MMDS/Coaxial network to serve more than 1 million potential customers in a 12 month time frame. Responsible for the selection, implementation and integration of the IT networks for engineering department, CAD/CAE, and customer service. Responsible for forecasting and maintaining the network engineering budget and maintaining relationships with equipment vendors. Highlights:
Development/Management of two departments comprised of approximately 50 staff for the purpose of field engineering and network design and drafting.
Management of up to 60 sub contractors for the purpose of deliver field survey results to the Network Design Team
Manage the Network Design and Planning of the hybrid wireless MMDS/Fiber/Broadband coaxial network to serve 1.0 million potential customers with the intent to upgrade the network to a hybrid fiber/coaxial network at a later date.
Designed and planned the fiber optic network for future migration and increased network capacity.
Managed the selection, deployment and integration of the CAD system (AutoCAD, Intel-server based) with the broadband engineering system (MAGIC on AlphaMicro and DEC) and the departmental LAN (Windows 3.11 on PCs).
Ogden EnvironmentalNetwork Engineer
Jan. 1991 - Dec. 1993Denver, ColoradoPlanning, implementation and supporting the Novell Netware network and samples database (Oracle) to support the contract for clean up of all US Naval bases being recommissioned in the Pacific Rim
Time Warner CableNetwork Engineer
Jan. 1986 - Dec. 1991Denver ColoradoConsultant and engineer to the Engineer R&D department for the development of new network topologies and architectures
Time Warner CableNetwork Designer
Jan. 1984 - Dec. 1986Austin, Texas AreaManage the Network Design and Field survey team for the expansion of newly acquires broadband network licenses and properties
Time Warner CableNetwork Designer
Jan. 1980 - Dec. 1984Denver, ColoradoProviding quality control on the network design done by other design engineers
Perform Network Design and Engineering tasks for Time Warner acquire broadband networks in the Mid-West and Florida, USA.
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