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Work Background
AccentureSenior Cloud Security Engineer
Feb. 2019Dallas, Texas, United StatesPMO Lead | Cybersecurity, Accenture Technology • Spearheaded end-to-end CDN migration, achieving 100% operational continuity.
• Increased client satisfaction by 30% through effective communication strategies. Sr. Cloud DevSecOps Engineer, Accenture Technology • Automated CI/CD pipelines, boosting deployment speed by 30%. • Enhanced security, reducing incidents by 25% with robust IAM policies.
• Implemented Zero Trust architecture, robust IAM policies, and automated security compliance. Sr. PAM Engineer, Accenture Technology • Designed a PAM solution, reducing unauthorized access incidents by 30%. • Improved efficiency by 40% through automated credential management. • Strengthened security across cloud and on-premises environments, optimizing access controls, and minimizing risk Sr. AWS DevSecOps Engineer, Accenture Technology
• Automated compliance checks, enhancing secure software delivery. • Achieved 95% reduction in response time with security automation tools.
MicrosoftGlobal Support Escalation Engineer
Jan. 2017 - Jan. 2018Las Colinas Tx United States• Resolved 95% of critical global support escalations within SLAs, increasing customer satisfaction by 20%.
• Improved incident response efficiency by 30%, reducing average resolution time by implementing automated alert triage.
• Managed support for over 50 global enterprise clients, supporting diverse IT infrastructures.
• Oversaw 200+ complex escalated cases annually, ensuring high levels of technical service delivery.
• Enhanced system uptime by 25% by implementing continuous monitoring and proactive support strategies.
• Reduced incident rates by 40% by identifying root causes and implementing targeted solution protocols.
Trinitech Consulting IncCloud security Analyst
Dec. 2015 - Jan. 2017Maryland, United States• Led an incident response team on AWS platforms, achieving 90% containment and resolution rate for security incidents • Conducted forensic analyses to identify root causes of breaches, reducing recurrence by 15% through targeted preventive measures
• Developed incident response playbooks, enhancing readiness and cutting response time by 25% • Utilized AWS security tools like Security Hub and Guard Duty to detect threats, improving threat identification accuracy by 20%
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