Silvia Peñuela

Property Manager / AGM / Customer Service Expert

Chat SupportCustomer Support RepresentativeAdministrative AssistantCall CenterSupport SpecialistCustomer ServiceClient Relations SpecialistCustomer Care SpecialistService Quality ManagerAssistantPersonal AssistantExecutive AssistantOffice Administrator

I am a highly experienced professional in the hospitality and luxury property management sector, with over ten years of progressive responsibility in both traditional hotel operations and high-end lodging platforms. My career has been marked by a strong commitment to service excellence, operational efficiency, and strategic resource optimization. I have successfully led cross-functional teams, overseen departmental budgets, and implemented standardized procedures to enhance guest satisfaction and ensure the profitability of each property under my management. My roles have included Property Manager, Assistant General Manager, and Operations Manager, all of which have required a high degree of leadership, adaptability, and attention to detail. With a solid foundation in customer service and administrative oversight, I bring a comprehensive and results-oriented approach to hospitality management.

People also viewed

Arnab Roy

Manager (R&D) @SPIL

Business OwnerEngineerR&D scientist

Operations Manager @Chewy

ConsultingStartup FounderInfluencer or Blogger+47 tags

Abel Hechavarria Jardines

Web Developer & Design @Rebelion

Adobe PremierWordPressYouTube+37 tags

Karen Way

Technical Business Analyst

PythonSQLTableau+17 tags

Nicole Gray

STAHM

Marketing🎓 StudentSport Fan+15 tags

Ufuk Gürsoy

Founder @NextOne Technology

Jessica Romanosky

Currently Looking

Marketing🐦 DesignConsulting+16 tags

Billy Chan

iOS Developer

iOSHong KongSystem Analyst+5 tags

Elpida Roidou

Architect

HRCustomer ServiceEntertainment+12 tags

Feedback from Silvia’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

✨100%

Business Owner

🧑‍🔬100%

Engineer

Geos

🇮🇳100%

India

Requests

Looking for a Job

Property Management or Customer Service

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

Reach Top Niche Experts

⚡

Find Jobs on a Hidden Market

💼

Find a Perfect Co-Founder

🙌

Find a Trusted Mentor

🤝

Hire Top Global Professionals

See more people like Silvia on Intch

Customer Service

1791323 people

Auxiliar Administrativo @ PNUD Colombia

Asistente Administrativo

Musician, Teacher, Producer/Sound Recording Engineer, Podcast editor, Translator, Executive Assistant @ Schusterdrums.com, Colegio Andino Deutsche Schule Bogotá

Customer ServiceCustomer Care Specialist

523069 people

Musician, Teacher, Producer/Sound Recording Engineer, Podcast editor, Translator, Executive Assistant @ Schusterdrums.com, Colegio Andino Deutsche Schule Bogotá

Customer Success Manager

Recepcionista Bilingue