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Work Background
WalmartOmni associate
Dec. 2024Thornhill, ONManaged and processed customer transactions, ensuring 98%+ accuracy in order fulfillment and timely issue resolution, improving overall customer satisfaction. Maintained accurate transaction records and client data, contributing to operational efficiency and minimizing discrepancies. Delivered exceptional customer service by addressing client inquiries, resolving issues, and processing requests, enhancing customer retention and satisfaction. Developed strong time management, organizational, and problem-solving skills in a fast-paced, service-oriented environment, ensuring effective handling of customer needs.
Mr. Big DealsClient Service & Operations Supervisor
May. 2021 - Jun. 2024Scarborough, ontario• Resolved customer inquiries and escalations with professionalism, ensuring timely and effective service.
• Streamlined operational workflows and data processes, improving efficiency by 30% and maintaining 99% data accuracy.
• Led a team of 10+ staff in a fast-paced, customer-focused environment, consistently achieving 98% customer satisfaction.
• Demonstrated strong attention to detail, organizational skills, and problem-solving abilities in daily operations.
Mr. Big DealsData Entry Clerk
Sep. 2020 - Apr. 2021Toronto, Ontario, Canada• Processed high-volume data entries with 99% accuracy, maintaining up-to-date inventory records.
WalmartCashier
Apr. 2020 - Jun. 2020Guelph, Ontario, Canada• Processed 200+ transactions per shift with a focus on speed, accuracy, and customer satisfaction.
• Assisted customers with product inquiries, refunds, and price checks, ensuring a smooth checkout experience.
• Managed cash, credit, and digital payments while maintaining a 99.9% accuracy rate in cash handling.
• Promoted Walmart’s loyalty programs and discounts, contributing to increased customer engagement.
• Collaborated with team members to maintain organized checkout lanes and reduce customer wait times.
ICICI BankCustomer Service Representative
Sep. 2019 - Dec. 2019Ahmedabad, Gujarat, India• Resolved 95% of customer inquiries related to credit products, significantly enhancing the overall customer experience.
• Analyzed customer credit profiles to recommend tailored financial solutions aligned with their needs.
• Ensured strict adherence to KYC and AML regulations, safeguarding client data and maintaining compliance.
• Proactively promoted digital banking tools, resulting in a 20% increase in mobile banking adoption.
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