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Work Background
Black Social Justice NetworkSocial Media Marketing Specialist
Jan. 2025Decatur, Georgia, United States"As the Founder and Owner/Operator of the Black Social Justice Network (BSJN), established in January 2018, I directed the production of diverse media content, including digital assets, broadcasts, and written materials. From inception, I managed the organization's operations, focusing on strategic planning, content creation, and promoting social justice through impactful storytelling. My work involved crafting compelling digital campaigns, producing high-quality broadcast content, and leading writing projects that engaged and informed audiences. Under my leadership, BSJN [insert notable achievements, e.g., increased its audience reach, built a dedicated community, or launched pioneering media initiatives]."
Strategic AmericaSocial Media Content Manager
Nov. 2024 - Mar. 2025Des Moines, Iowa, United States
Department of Veterans AffairsAdvanced Medical Support Assistant
Aug. 2020 - Mar. 2021Enhanced Veteran healthcare services: Efficiently scheduled over 1200 appointments and improved medical records management, achieving a 25% increase in communication speed between providers and veterans.
Streamlined patient care: Led collaborative efforts among clinicians, resulting in a 95% satisfaction rate.
Improved workflow organization: Achieved a 20% improvement in task completion speed by refining workflow organization, while maintaining strict regulatory compliance.
Effective communication: Demonstrated ability to communicate tactfully and effectively, through various channels (electronically, by phone, in person, and writing) with both internal and external customers.
Advanced technical healthcare knowledge: process as it relates to access to care.
American Federation of Government Employees, Local 933Secretary/Receptionist
Jan. 2007 - Jan. 2007• Managed comprehensive administrative support: Processed grievance applications and maintained accurate filing systems for union members and office staff.
Delivered proficient receptionist services: Provided reception services in a call center environment, including correspondence typing, document distribution, and efficient handling of copying, faxing, and mail operations.
Collaborated on web app re-architecture: Worked with product managers to transform a multi-page web app into a single page web-app, boosting yearly revenue by $1.4M.
Optimized office equipment usage: Copied and scanned over 75 items daily and repaired copy machines as needed to save the company over $2k in maintenance and repair costs.
Handled documentation: Typed memorandums and emails 16+ times per week, and guest information into the database, and organized files, shredding sensitive files weekly.
Directed incoming calls: Fielded incoming telephone calls and directed clients to appropriate departments across 4 lines.
Log Cabin Jewelry Box CompanyCo-Owner
Jan. 2004 - Jan. 2007Managed business development, human resources, and financial operations, transforming a creative concept into a profitable manufacturing enterprise
Executed public relations strategies to enhance brand image and market presence, establishing a successful online platform serving commercial and private sectors
Veteran Affairs San Diego Healthcare SystemProgram Support Assistant (GS-303-06)
Jan. 2003 - Jan. 2004Clerical Support: Compiled and reported statistical data, processed medical documentation, and scheduled appointments for multiple healthcare programs, ensuring efficient operations and patient care continuity. Patient Records Management: Maintained accurate patient records and funding data in the Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA), serving as a primary point of contact for veteran patients. Workshop Logistics: Handled the scheduling and logistics for 14 health workshops by using Microsoft Excel to track the number of participants, reducing administrative time by 1.9 hours.
John D. Dingell, Veteran Affairs Medical CenterAccount Technician (GS-525-05)
Jan. 2003 - Jan. 2004Researched and Transactions: Conducted thorough research on accounting discrepancies and efficiently processed various accounting transactions to maintain accurate financial records.
• Clerical and Accounting Support: Provided clerical and accounting support with accounts payable and receivable.
• Systems and Procedures: Applied required understanding of accounting systems, policies, and procedures to verify and maintain accounts in accounting data.
• Technical Audit Functions: Performed technical audit functions, developed or installed revised accounting procedures, and performed similar quasi-professional accounting work.
• Accounting Knowledge: Demonstrated knowledge of existing accounting systems, standard accounting codes, classifications, and terminology; with a strong understanding of agency accounting policies and procedures.
• Accounting Methods and Techniques: Applied various accounting methods, forms, and techniques acquired through professional education and training.
John D. Dingle VA Medical CenterClerk-Typist
Jan. 2003 - Jan. 2004Managed data entry and documentation tasks with precision, utilizing Microsoft Office suite, Google Workspace, and Google Drive, achieving over 99% accuracy on the integrity of company records.
Collaborated with cross-functional teams to ensure smooth workflow and timely completion of tasks, meeting deadlines over 96% of the time
Utilized Excel to perform data entry and track financial transactions, enhancing collaborative data analysis processes.
San Diego News Link NewspaperContent and Marketing Specialist
Jan. 1993 - Jan. 2004San Diego, California, United StatesEnhanced Article Accuracy: Refined and fact-checked over 500 articles, ensuring a 25% improvement in factual accuracy and elevating brand reputation. Developed Promotional Materials: Created promotional marketing materials and crafted public service announcements to enhance community engagement. Streamlined Ad-Serving Platform: Constructed the logic for a streamlined ad-serving platform that scaled to our 35M users, which improved the page speed by 15% after implementation.
Vetetans Health AdministrationMedical Support Assistant
- Mar. 2025
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