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Network Power<100 people
Roles
✨100%
Business Owner
📝100%
Influencer or Blogger
🧨100%
Consulting
Geos
🇺🇸100%
United States
Work Background
John Papile AccountingTax Specialist
Jan. 2025Prepared and filed U.S. federal tax returns for American expatriates in compliance with IRS regulations, including FBAR and foreign income reporting requirements
Provided personalized tax planning and support tailored to the unique financial situations of clients living abroad
Reviewed financial records and documentation to ensure accurate reporting, proper deductions, and full compliance with tax laws
Communicated clearly with clients to explain tax obligations, answer questions, and guide them through the filing process remotely
QuickbooksOnline Specialist
Aug. 2023 - Jan. 2025Demonstrated proficiency in diagnosing and resolving technical issues related to QuickBooks software through phone calls, chat, and email communication
Successfully resolved a wide range of customer inquiries, including software glitches, installation problems, and troubleshooting complex accounting issues, ensuring customer satisfaction
Proactively educated customers on how to maximize the use of QuickBooks features, providing guidance and best practices to enhance their accounting processes
Maintained meticulous records of customer interactions, documenting issues reported, solutions provided, and follow-up actions required to ensure a comprehensive support history
Stayed updated with the latest QuickBooks software updates, features, and improvements to provide accurate and up-to-date information to customers
Terra Sur MLSVice President
May. 2023Cuenca, Azuay, Ecuador
Apple Leisure GroupCustomer Service Representative
Aug. 2022 - Aug. 2023Collaborated with Customer Service Phone Agents to address complex customer issues beyond their expertise
Conducted thorough research to resolve customer concerns related to travel-related problems
Provided support in handling customer inquiries during their travels, ensuring effective issue resolution
Worked remotely, overseeing schedule and performing tasks independently without supervision
Planet ArtCustomer Service Representative
Oct. 2020 - Jun. 2023Served as main point of contact via incoming phone calls and chats for customers inquiring about personalized products, pricing details, order statuses, and shipping-related questions
Communicated effectively with customers to provide comprehensive information and assistance regarding customized items
Assisted customers in resolving shipping-related inquiries, including tracking information and delivery timeframes
Maintained strong knowledge of product offerings, pricing structures, and shipping procedures to offer accurate and reliable information
Worked remotely, overseeing schedule and performing tasks independently without supervision
Sabre CorporationCustomer Service Representative
Jun. 2020 - Nov. 2022Handled incoming phone calls from customers seeking reservations at designated hotel properties
Provided assistance to callers by guiding them through reservation processes for their desired hotels
Utilized effective communication skills to address customer inquiries, concerns, and special requests during their reservation process
Worked remotely, overseeing schedule and performing tasks independently without supervision
ExamityTechnical Support Representative
Apr. 2020 - Aug. 2020Assisted students with technical issues encountered while using Examity's testing system
Offered guidance and clarification to students regarding testing rules and procedures as needed
Responded promptly and effectively to students' questions and concerns during testing processes
Worked remotely, overseeing schedule and performing tasks independently without supervision
EgenciaTravel Consultant
Jan. 2018 - Apr. 2020Worked closely with clients to understand unique needs and meet specific travel desires
Planned and coordinated airline travel using SABRE GDS for corporate travelers
Planned and coordinated hotel reservations and car rental for corporate travelers
Communicated with travelers via phone and email to resolve travel issues in real time
Worked remotely, overseeing schedule and performing tasks independently without supervision
Rose Hill WeddingsOwner
Aug. 2013 - Feb. 2023Acted as Wedding Planner and Coordinator for all Rose Hill Weddings events
Managed and oversaw Bridal Boutique, handling merchandising and sales of wedding dresses and accessories, as well as tuxedo rentals
Maintained accurate and organized bookkeeping records related to sales, tours, follow-ups, and planning meetings with brides
Performed accounting tasks using QuickBooks Online, managing financial records, transactions, and budgeting for business
Took charge of day-to-day operations of business, ensuring smooth and efficient functioning
Carters Inc.Compliance Manager
Jun. 2001 - Jul. 2013Coordinated and supervised daily activities of 35 clerical and auditing staff
Reviewed test reports (physical properties and safety) from third party labs for garments produced
Created and maintain multiple databases to track required testing of all styles produced
Supervised auditing operations at United States based Distribution Centers
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