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Work Background
WiraswastaBusiness Owner
Aug. 2022Depok, West Java, IndonesiaI'm currently managing 2 of my small business in F&B and Women's Accessories.
Commonwealth Bank IndonesiaAVP-Digital Channel Support and Improvement
Apr. 2022 - Jul. 2022Jakarta, Indonesia
OVO (PT Visionet Internasional)Customer Support Senior Manager (Finance)
Aug. 2018 - Mar. 2022Lippo KuninganOverview of the main jobs :
- Manage customers' daily transaction reconciliation from all Top Up Channels (Bank, OVO Booth, Debit Card, Partners. Switching) & External Transfer Transactions
- Ensure that all differences found from the reconciliation results are settled to customers' account
- Manage daily reconciliation of Bank Statement and OVO Data so all discrepancies can be explained and settled (both top up & external transfer trx)
- Manage customers' closing account process
- Manage customers' chargeback and claim request from partners
- Manage customers' financial complaint/dispute by providing the most effective solutions
- Maintain strong relationship with Banks and Partners esp. in customers financial services area (dispute handling, transactional reporting, new product launching, etc.)
- Ensure all accounting journal from the whole reconciliation process are correctly posted
DBS BankAVP - Channel Ops Project Management
Feb. 2018 - Aug. 2018Greater Jakarta Area, Indonesia- Ensure all projects related to ATM/Digital Channel operations are implemented within settled timeframe
ANZDigital Channel Support & Process Improvement Manager
Jan. 2017 - Feb. 2018- Disputes handling from Customer Service agents' tickets in related to Customer's transaction in Mobile and Internet Banking platform
- Manages all projects for IB/MB Platform
Bank ANZ IndonesiaLoan Operations Supervisor (secured lending)
Sep. 2013 - Dec. 2016Jakarta Pusat• Implemented Retail Banking projects, e.g. account maintenance automation (CIF suspension and ATM deletion, Closing Zero Balance account, Freeze/Unfreeze account), secured loan application system (Imortals), core banking (Finacle) onshore, mortgage offset launching
• Daily B.A.U. : Ensure MIS data required for all internal Secured lending reports is prepared properly (monthly TBO documents, monthly pay-off loan account), prepare secured lending monthly reporting (LBU/LHBU) ,Proceed various transactions in Core Banking system (e.g. loan disbursement, interest rate maintenance, loan pay-off, downgrade/upgrade collectability status), Ensure correctness and completeness for all customer's collateral documents received by 3rd party (notary and insurance)
, Proceed payment process for notary and insurance company invoices
Bank ANZ IndonesiaGraduate Associate
Mar. 2012 - Aug. 2013Jakarta Pusat• Completed on-the-job training in 4 different departments, such as Credit Card/Personal Loan Dept., Trade Dept., Business Process Management., and Support Service (banking statement) Dept.
• Handled and led several projects in those 4 departments while also doing process improvement to increase productivity in operation and customer satisfaction
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