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Work Background
Spanish Ministry of Education, Culture and Sport English Language Assistant
Jan. 2025Melilla, Spain
Murphy's MarketsStore Supervisor
Sep. 2022 - Dec. 2024Arcata, California, United States• Ensures high quality customer service by establishing rapport with customers through active listening and a friendly, compassionate demeanor • Supports successful daily operations by stocking, facing, troubleshooting customer questions and concerns, checking out customers at the register, supervising cashiers, enforcing company policies, and assigning employees to specific duties
• Accurately processes payments, refunds, and returns and relay reports to management
• Adds and subtracts funds from the safe and cash drawer, reconciles cash drawer at the end of day • Communicates needed facility repairs, inventory inquiries, and theft occurrences with store manager and assistant manager
Rover.comPet Sitter
Jun. 2021 - Oct. 2024United StatesUpon request, I stay in pet owners' homes overnight while they are away and tend to various pet needs and comforts as well as any home care requests.
Turning Point Community ProgramsPeer Support Specialist
Sep. 2019 - Mar. 2021Sacramento, California, United StatesI worked as a contracted employee in a crisis stabilization unit serving acute behavioral health patients on site at Mercy San Juan Medical Center performing the following: • Assessed patients upon admission from local emergency departments as sole provider or accompanied by other health care providers • Assisted a team of social workers, nurses, and psychiatrists with patient care during admission as well as discharge planning
• Actively listened to patients discuss preferred topics in times of crises, acknowledged and tended to patients’ immediate needs and desired post discharge care
• Advised patients of community resources and offered to submit referrals for post discharge care
• Supported medical staff in de-escalating patients and supported/monitored the other patients during that time
• Coordinated care with patients’ loved ones in addition to coordinating care with patients’ current health care providers or making referrals to establish care with new providers
• Submitted referrals to community programs, such as alcohol/substance abuse, correctional, housing, homeless, and crisis residential • Entered patient care documentation into hospital and county mental health software system
Crestwood Behavioral Health, Inc.Recovery Coach
May. 2018 - Dec. 2018Eureka, California, United States• Entered client program notes into PointClickCare®
• Minimized physical and emotional altercations by redirecting clients and encouraging the use of coping tools
• Tended to resident requests such as snacks, shower room & locker access, linens, individual conversations, and provided positive reinforcement
• Monitored scheduled activities such as mealtimes, outdoor breaks, movie night, game night, free time, and bedtime
• Supported colleagues with tasks such as Q-15 checks, shower monitoring with sharps, and facilitating wellness groups
THE SPA AT PERSONAL CHOICECosmetologist
Apr. 2018 - May. 2019Eureka, California, United States• Performed various services cosmetology services such as haircuts, manicures, pedicures, waxing, and facials
• Assisted at front desk with various customer service support functions such as answering a multi-line phone system, scheduling appointments, checking clients in and out, tending to the requests of clients during appointments, and opening and closing the salon
Sport Clips HaircutsHairdresser
Feb. 2017 - Dec. 2017Atlanta, Georgia, United States• Greeted clients and established trust to gain rapport and ease during services
• Observed client appearance to determine and recommend product and haircut type and style
• Checked clients in and out, made payment transactions, and recommended follow up appointments, as appointments were first come first serve
• Demonstrated a dependable and reliable work ethic by opening and closing the shop
• Assisted the team in ensuring the shop was clean and tidy
B.E.S.T. AcademyStudent Volunteer
Mar. 2015 - Mar. 2015Atlanta, Georgia, United States• Discussed assorted topics such as sports and music with students at all boys’ middle/high school during after school program
• Reinforced positive behavior and academic achievements
Georgia State UniversityAdministrative Assistant
Aug. 2014 - May. 2016Atlanta, Georgia, United States• Assisted and referred students, staff, faculty, and the public to correct personnel/website in person and/or electronically
• Assisted in administrative duties such as administering student exams, answering and directing a multi-line phone system, and creating/revising formal and informal forms, letters, and other documents
• Gained rapport with staff, faculty, and the public while learning about their native languages and cultures beyond the U.S.
Sport Clips HaircutsHairdresser
Mar. 2012 - Mar. 2016Atlanta, Georgia, United States• Greeted clients and established trust to gain rapport and ease during services
• Observed client appearance to determine and recommend product and haircut type and style
• Checked clients in and out, made payment transactions, and recommended follow up appointments, as appointments were first come first serve
• Demonstrated a dependable and reliable work ethic by opening and closing the shop
• Assisted the team in ensuring the shop was clean and tidy
Alliance for Education SolutionsAdministrative Assistant
Dec. 2011 - Mar. 2012Sacramento, California, United States• Collaborated with a team in a non-profit organization to assemble successful methods of data collection for a one-day youth education advocacy event • Arranged catering and transportation for research participants from several high schools
Boys & Girls Clubs of AmericaStudent Volunteer
Apr. 2010 - Jun. 2010Atlanta, Georgia, United States• Assisted staff to maintain discipline and order during recreational activities
Boys & Girls Clubs of AmericaStudent Volunteer
Mar. 2009 - Jun. 2009Sacramento, California, United States• Interacted with students during recreational sports such as basketball, dodgeball, and flag football
• Assisted elementary school students with math, reading, and English homework
• Supervised and assisted staff during recreational activities
THE SPA AT PERSONAL CHOICESpa Coordinator
Mar. 2004 - Jun. 2005Eureka, California, United States• Co-supervised a staff of ten employees to support daily operations of the spa such as, client flow and satisfaction
• Participated in weekly management and monthly staff meetings to reinforce positive procedures and behavior, collectively present and resolve problems, and discuss promotions
• Resolved client and employee complaints by appropriate compensation, conflict resolution, and directing to appropriate team member as needed
• Assisted at front desk with various customer service support functions such as answering a multi-line phone system, scheduling appointments, checking clients in and out, tending to the requests of clients during services, and creating/revising formal and informal forms, letters, and other documents
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