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Work Background
Recharge Health co LTDHead of Community
Mar. 2024Chiang Mai, ThailandHeld dual leadership roles in community growth and HR strategy at a fast-scaling healthtech startup serving the U.S. market. Built the HR department from scratch, led hiring and onboarding of 15+ team members, and later drove brand advocacy through community-building initiatives.
Developed and executed full-cycle recruitment, onboarding, and performance systems
Fostered a positive remote culture across international teams
Led affiliate and community programs, increasing engagement and loyalty by 40%
Created people programs aligned with company growth and health-tech compliance needs
Recharge HealthHR&Community Manager
Mar. 2021 - Jan. 2024Chiang Mai, ThailandDevelop and implement HR strategies and initiatives aligned with the overall business strategy and culture
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of our team
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive and fun working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Chiang Mai Lanna Business Services Ltd.Human Resources Positions
May. 2018 - Mar. 2021Chiang Mai, ThailandIn my Human Resources position my main task is to develop, advise upon and implement policies relating to the effective use of personnel within an organization. I ensure that the organization employs the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance and achieve the employer’s business aims. I always do my best in having a clear understanding of employer’s business objectives and I'm be able to devise and implement policies, which select, develop and retain the right staff needed to meet these objectives.
In my daily routine I deal with people from Europe that want to join our company and work with us. I interview them, I explain all the job offer and the contract details - mainly in English. I also do role plays with them and I check real motivation of all the applicants. In the same time I have some additional tasks regarding statistics about the HR Department performances due to improve our work day by day, since our goal is the excellence. These are the main skills that I use in my every day working life:
Ability to assist and support others.
• Clear understanding of employer’s business objectives and being able to devise and implement policies
which select, develop and retain the right staff needed to meet these objectives.
• Above average oral and written communication skills.
High level of integrity, confidentiality, honesty and judgment.
• Excellent organizational and interpersonal skills
• Critical thinking, complex problem solving, judgment and decision making
• Flexible, hard working and a team player.
• High proficiency in using MS Office Applications (Excel, Powerpoint, Word, Outlook) and HR software.
Chiang Mai Lanna Business Services Ltd.Customer Care Representative
Nov. 2017 - Apr. 2018Chiang Mai, ThailandI worked as a CCR dealing with incoming calls from Italian customers. I had contact and interaction with a lot off different kind of customers, with a lot of different needs. My main purpose was to satisfy all of them in the most professional way, even in difficult situation I've always found the way to deal with the caller, keep calm and find right solution for all of them.
Intesa SanpaoloMarketing Specialist
Jul. 2003 - Nov. 2017Turin, Piedmont, ItalyDirezione Marketing - Prodotti di Impiego per clientela retail
Intesa SanpaoloMarketing Manager
Jul. 2003 - Nov. 2017Esperta in marketing mutui a privati. Comunicazione interna ed esterna. Definizione dei tassi applicati alla clientela. Innovazione di prodotto
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