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Work Background
Sophie James Wine Co.Director Of Operations
Oct. 2018
Mountain 46President
Jul. 2017Glenville, New YorkA Business Support Agency
Working with small business owners and entrepreneurs to assist in alleviating the stress from tiresome tasks that take away from the heart of what the company was created to do.
UL Information & Insights | The WercsProject Specialist
Aug. 2015 - Aug. 2017Latham, NY• Manages and facilitates all customer interactions and communications from the initial kick-off of the project to the successful implementation. Including day to day requests, status meetings and project committees.
• Maintains a relationship with the client after the completion of the project and reevaluate if the needs of the client changes.
• Addresses incidents of customer dissatisfaction and assist with timely resolution. This includes utilizing escalation paths if necessary and keeping the customer informed.
• Monitors and mitigates project risk.
• Manages day-to-day activity of all project oriented tasks to ensure schedule compliance. • Works with assigned resources and managers to develop and coordinate deliverable schedules and deadlines.
• Organizes and educates internal staff on customer requests and needs. • Maintains internal project status documentation, issue reporting and financials.
• Helps develop and maintain project process documentation.
• Develops a project plan and communication schedules for internal projects. Works with team to the successful completion and implementation.
UL Information & Insights | The WercsTraining Specialist
Aug. 2014 - Jul. 2015Latham, NY•Provide training to WERCS clients on SDS authoring software for global market regulations. This includes Train the Trainer sessions that are more in-depth and Design Training that is more superficial training for the purpose of designing an authoring process as part of the Design Phase for a WERCS Implementation. •Provide training to new WERCS employees on SDS authoring software and high level training on global regulations.
•Provide continuing education classes to WERCS employees on the SDS software modules as well as new functionality being introduced into the system.
Tyler TechnologiesImplementation Consultant
Oct. 2013 - Aug. 2014• Provide onsite consultation and training to clients for both new and existing customers
• Train users in system set up, administration and maintenance
• Create user documentation when required
• Keep up to date on new functionality and learn new modules
• Conduct 12-15 days of billable training per month and maintain an organized training schedule
Albany Medical CenterCommunications Specialist, Graphics
Jun. 2012 - Apr. 2013Research a wide variety of topics with staff members from other departments and then suggest appropriate communications strategies and tactics.
Serve as project manager on marketing initiatives. Coordinate and manage all of the elements of a project to ensure that the end product is delivered on time and on budget. Publicize patient care, education, research and “community outreach” activities and accomplishments of the staff and programs of the Albany Medical Center.
Plan and execute a variety of internal and external campaigns/initiatives intended to promote the services of Albany Medical Center and the staff that provides them. Use Adobe Design Premium to design brochures, flyers, invitations, sales sheets, digital signage, and other internal communications.
Work with and maintain relationships with print vendors to get the best results in a timely manner and to stay within budget.
Albany Medical CenterAdministrative Coordinator
Oct. 2011 - Jun. 2012Assistant to the Sr. Vice President of Policy Planning and Communications as well as other Executive Vice Presidents and directors in the department. Provide high-level administrative support by managing calendars, scheduling meetings, preparing materials as requested, ordering supplies, inputting invoices, preparing check requests, following up with different departments regarding assigned projects and materials.
Assisting with design work for various projects utilizing skills in Adobe Creative Suite products such as Photoshop, InDesign, and Illustrator.
Working with the marketing and public relations team on numerous projects.
Project Lead The WayCustomer Service/ Professional Development
Jan. 2011 - Oct. 2011Provide assistance to the customer service team by answering phones and emails regarding customer concerns and questions. I am also the main person in charge of handling all new agreements with new school districts.
Responsible for creative development through curriculum design, photography and presentations using software such as Adobe eLearning Suite (ie, photoshop, capativate, soundbooth), InDesign, AutoDesk Inventor and many others.
Mountain 46 PhotographyOwner/Photographer
Jan. 2010 - Jun. 2019Glenville, New YorkFormerly Simply Photography by Nicole
Family, newborn, maternity, and children portraits.
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