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Work Background
Truckcraft Bodies LtdHR & Business Operations Manager
Jul. 2024Greater Manchester, England, United Kingdom- Owns all HR policy and procedures, including disciplinary, grievance, absence, and performance.
- Coordinates formal employee relations cases and ensures legal compliance (ACAS, GDPR, Employment Law).
- Leads internal communications and manages all company comms output to staff.
- Responsible for staff wellbeing initiatives including Perkbox implementation.
- Partners with the Managing Directors to support strategic planning, recruitment, and restructuring.
- Developed a training framework and assessment system for shop floor staff progression.
- Introduced marketing coordination processes including completed build photo capture workflow
The Niche BusinessFreelance Consultant
Jun. 2023As a Freelance Business Consultant, I play a central role in aiding businesses on their journey to peak efficiency and success. My background as a seasoned Operations Manager uniquely positions me to offer fresh perspectives and implement forward-thinking strategies for our clients. Primary Responsibilities: Operational Excellence: Applying my expertise in operations and HR management, I focus on refining day-to-day processes, ensuring optimal efficiency for the organisations I engage with. Leadership Development: Overseeing and training large teams is a key aspect of my role, prioritising their professional growth and addressing HR requirements to foster a high-performance work environment. Risk Management: Identifying potential risks and proactively implementing measures to mitigate them, I contribute to financial growth and operational productivity, a testament to my dedication to achieving positive outcomes. Compliance and Quality Standards: Upholding the highest quality standards, I ensure strict compliance with all relevant employment practices, cultivating a legally sound and flourishing work environment. Key Attributes: Proven Success: With a solid track record as an accomplished Operations Manager, I bring a wealth of experience to the consultancy field. Innovative Approach: Demonstrating a forward-thinking mindset, I continuously seek innovative solutions to complex business challenges. Passionate Commitment: My passion for driving operational excellence and reshaping workplace cultures is at the forefront of my professional ethos. Effective Communication: My ability to communicate persuasively, both in writing and verbally, enables seamless engagement with clients and internal teams.
Rachel Hacking EcologyBusiness Operations & HR Manager
Apr. 2022 - Apr. 2023Stockport, England, United KingdomDuring my tenure at Rachel Hacking Ecology Ltd., I played a pivotal role in supporting employees across all levels, from recruitment and discipline to training and exit interviews. My responsibilities extended to ensuring accurate salary disbursements and meticulous tracking of employee records, encompassing payroll, pensions, and more. Key Achievements: Human Resources Management System: Implemented a new human resources management system to track annual leave, absence reporting, and performance management, streamlining processes for enhanced efficiency. Modern Systems Design: Designed and implemented modern systems for finance and project management, contributing to a more dynamic and effective workflow. Health & Safety Process Improvement: Identified updates and pioneered change in existing Health & Safety processes, ensuring compliance with evolving standards and promoting a safe working environment. Financial Auditing: Conducted comprehensive audits of company records, rectifying previously unidentified financial errors amounting to over £30K, thus safeguarding the financial integrity of the organization. Professional Contributions: My role at Rachel Hacking Ecology Ltd. allowed me to make significant contributions to the overall success of the company, implementing strategic changes and ensuring operational excellence.
FRPS Chairperson & Trustee
Oct. 2019 - Apr. 2023StockportI played a pivotal role in writing communication materials, grants, press releases, and social media posts. I also devised public relations strategies aimed at boosting revenue, informing the public and key stakeholders, and achieving the charity's objectives. In addition, I refined business and financial administration processes, conducting research to upgrade our fundraising efforts. I was committed to providing effective solutions and communication for member queries. Key Achievements: Official Representative: Served as the official representative to government agencies and public groups for FRPS, fostering positive relationships and ensuring effective communication. Fundraising Leadership: Led the trustees in generating an impressive revenue of £65K over three years through successful fundraising events. COVID-19 Response: In response to the impact of COVID-19, I introduced a community-focused roadmap, demonstrating adaptability and commitment to the organisation's mission during challenging times. Professional Contributions: My role at FRPS allowed me to contribute significantly to the organisation's success, implementing strategic changes and ensuring effective communication in alignment with regulatory requirements.
Resolver Claims ManagementHead Of Operations & HR
Apr. 2018 - Apr. 2021Manchester, England, United KingdomI provided administrative support to the CEO and Managing Director to improve performance while resolving, I oversaw multiple databases under industry-specified compliance, and I bolstered record levels of cases. I nullified potential business threats and resolved conflicts by analysing structural factors and organisation behaviour, tracking organisational dynamics, and completing full account audits. I transformed day-to-day tasks of the recruitment process, filing, interviews, background checks, and more, due to the creation of a new HR management system.
• I increased a campaign's weekly revenue stream from £5K to £20K in only eight weeks.
• I identified a key area of financial loss of over £100K, allowing us to reengage with the previous clients to generate additional sales.
Bonilla Enterprise Ltd Retail, Hospitality & Events Manager
Dec. 2015 - Mar. 2018ManchesterI exceeded company sales and targets by promoting events. I maintained administration logistics from event budgeting, promotion, booking, fee collection, planning, and contract signing. I hired and prepared staff for various events and implemented company practices and procedures. I consulted with clients to outline event constraints, requirements, package options, and to achieve all needs and expectations.
• I coached a multi-skilled team of thirty staff at Bonilla Enterprise Ltd.'s flagship site.
• I reconciled Bonilla Enterprise LTD's worst performing site and delivered a year-over-year growth of 32% during my first year.
Bonilla Enterprise Ltd HR & Operations Manager
Dec. 2015 - Mar. 2018North WestI directed HR procedures while managing employee recruitment and overall developed new practices to increase our quality of work. I improved customer relations with quality assurance practices and gathered feedback in order to increase customer satisfaction. I mapped corporate objectives alongside department heads and analysed key performance indicators, to support the director when absent. I identified potential investment opportunities, guided the acquisition of sites, and designed performance metrics to trace our strategic business goals and future growth.
• I was a key corporate representative who championed operation excellence as a liaison to several parties.
• I orchestrated internal procedures and company-wide marketing initiatives to efficiently train over 80 employees.
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