Chantelle Marsh

Manager

HR⚖️ LegalLegal SupportCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantAdministrative SpecialistExecutive AssistantRecruiterProject Coordinator

I am an experienced Operations Leader with over 15 years in customer service and 4+ years managing legal operations within a high-volume immigration law firm. I have led cross-functional teams, implemented streamlined workflows, and enhanced client communication systems to drive efficiency and satisfaction throughout my career. Key Achievements: Promoted from Customer Service Manager to Director of Operations within 2 years. Oversaw operations for a firm with 100+ people and increased case processing efficiency by 35%. Developed and standardized SOPs across multiple departments. Led successful transitions to new CRM systems (MyCase, Monday.com) for improved workflow visibility. Bilingual in English and Spanish, allowing effective communication across diverse client bases.

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