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Work Background
FEMAIT Specialist
Oct. 2020Chicago, Illinois, United States● Conducts routine troubleshooting and maintenance by applying network standards, network management tools and network equipment.
● Assists in maintaining network services by applying network protocols, principles, and concepts.
● Communicates, assembles, and correlates the interpretation basic technical data, analyzes the implications of the data, and gives oral or written project trends with applied conclusions.
● Supervises team by delegating authority and communicating basic work guidelines and assignments.
● Ensures proper closeout of facility leases and contracts and establishes a demobilization timeline.
● Responsible for diagnosing and resolving problems in response to a customer-reported incident via tickets.
● Responsible for planning and coordinating the designing, developing, testing, installation, and support of new and modified systems, including hardware and software.
● Responsible for planning and delivery of IT customer support services ● Planning, executing, and maintaining IT systems, infrastructure, and operations.
● Assisting functional remote users in resolving technical issues
● Responsible for performing other related duties and responsibilities for IT technical issues.
● Assisting with troubleshooting, installing, and responding to customer requirements.
● Responsible for installing, configuring, and testing various software on customer workstations.
Chicago Cook Workforce PartnershipExecutive Assistant to Chief Programs Officer
Oct. 2018 - Dec. 2023Greater Chicago Area• Successfully supporting more than 20 people under the management of the executive and directors.
• Run reports and analysis data for Business Relations and Economic Development department.
• Coordinates training's for entire network of agencies.
• Manages the executive and directors calendar and business schedule and keeps them well informed of and prepared for upcoming commitments and responsibilities. • Assumes responsibility, in the Executive’s absence, for ensuring requests for action or information, which would normally receive the Executive attention are made known to responsible directors or personnel who can satisfy the request. Monitors resulting activity for purposes of briefing the Executive. • Provides analytical and specialized administrative support to relieve Executive and her team of and assist with complex details and advanced administrative duties. • Creates and maintains files, reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature. • Assists in coordinating activities between the agency and various outside parties including corporations, non-profit organizations, foundations, sub-grant recipients and local and state elected officials.
• Assist with the preparation of regular grant reports by calculating figures, entering information, collating materials and securing confidential financial data.
• Screens calls and visitors, answers questions in writing or verbally, and handles routine matters pertaining to the administration of the agency or unit. Also arranges meetings, luncheons and travel plans on the Executive’s and her teams behalf. • Keeps abreast of Executive’s immediate and long-term commitments and plans; identifies conflicts, flags problems for intervention and makes changes as appropriate. • Demonstrates an ability to interact with persons of all backgrounds, cultures and affiliations within all levels of government, business or non-profit entities.
Cook County Government - Clerk's OfficeClerk IV
Mar. 2018 - Sep. 2018Greater Chicago Area• Replace flash memory pack on election equipment to store new data for upcoming election
• Create and save audit trail of last election and reset equipment for next election
• Map USB drives for new election data
• UAT of all election equipment before the upcoming election.
• Testing laptops software and connectivity
• Testing touch screen for all user functionality
• Testing HAT equipment for card activation, memory consolidation and communication
• Testing scanners for voter, ballot and candidate count
• Fixing and/or repairing minor equipment malfunctions on election day for all voting places in assigned precinct
• Writing up repair ticket(s) and submitting for equipment with non-minor repair issues for all voting places in assigned precinct
WSP USADisaster Housing Inspector (FEMA Reservists On-Call)
Oct. 2017 - Oct. 2020Winchester, VA• Performs inspections according to FEMA specifications and FEMA Inspections Guidelines
• Demonstrates ability to work in a stressful environment yet capable of delivering exemplary customer service with professionalism.
• Reviews, analyzes and verifies identification and occupancy documentation provided by applicants
• Assists in determining number of inspections needed at disaster field sites and provides guidance/mentor to other field inspectors.
• Performs inspections and documents damages sustained to the residences due to the current disaster, based on extensive knowledge of construction techniques.
• Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring.
• Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. • Completes and returns all assigned inspections in less than 5 (five) days of the applicants registration
JellyvisionSoftware Quality Assurance Tester (Contractor)
Jun. 2016 - Nov. 2016Remote• Executed testing using flowcharts and existing test strategies for Flash and HTML-based applications
• Verified:
◦ All required functionality (Zephyr Test, UI, emailing, printing, etc.), regression and UAT
◦ Spelling and grammar of onscreen text
◦ The performance and timing of animations
◦ The quality of audio
◦ Product recommendation logic
◦ Correct calculations are being used in all modules
◦ Provided detailed bug reports of all issues including steps to reproduce in English, screen shots and logs
◦ Managed collateral and regulatory project initiatives across Agile/Scrum methodologies.
● Executed cross browser and mobile device testing
● Regression tested fixed issues
● Identified basic code issues resulting in logic errors
● Executed both detailed and ad hoc test plans
● A strong understanding of software development life cycles
● Multi-task in a fast-paced production environment
Life Builders United, IncExecutive Assistant to CEO and Chief Operations Officer
Apr. 2015 - Oct. 20186855 S Emerald Ave• Maintained accurate financial record keeping for donors and grants
• Managed crowd funding sites for donor or event marketing
• Performed quarterly maintenance on all PCs and laptops as well as ran system updates
• Managed event volunteers, performers and vendors
• Researched grants and new crowd funding options
• Coordinated room rentals for private events
• Secretarial duties as assigned
UST GlobalAssociate BA/QA Software Tester (Consultant)
Jun. 2014 - Mar. 2015Chicago, IL• Performed functionality, regression and UAT
• Ensure business requirements for QA projects were correct and complete
• Managed a team of eleven resources to create test plans, test scripts, test summary reports, defect logs and other documents related to software testing.
• Performed manual software testing, defect reporting, requirements gathering and design reviews.
• Executed cross browser and mobile device testing (Android and iOS)
• Experience in Testing and developing Multi-Tier Applications for web and mobile.
• Performed research to assist in development, creation and updates of the Business Requirements Document (BRD).
• Created simple to complex SQL queries and sub queries involving various joins using data manipulation language (DML)
• Used Microsoft Excel for writing and executing test cases, test execution reports, traceability matrices and analyzing reports
Lakeshore Staffing – ComputershareCustomer Service Representative
Dec. 2012 - May. 2013Chicago, IL• Assisted shareholders with questions concerning 1099 forms, cost basis information and tax reporting requirements
• Responded to the day-to-day customer service activities generated by shareholders, brokers, employees and other stakeholders with relation to holdings and accounts with Wal-Mart.
• Provided customers with a positive impression of self and organization through courteous, prompt and responsive resolution of customer inquiries and problems.
• Provided up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.
• Promoted additional services and communication options to customers when necessary. • Coordinated responses with appropriate Team Leader for more complicated issues.
• Identified shareholder trends or common issues and communicated to the Team Leader.
• Supported customer service improvements by actively participating in trials of new systems and pilots of new processes.
1800Flowers – Cheryl's Cookies and BrowniesCustomer Service - Home Agent
Nov. 2012 - Dec. 2013Chicago, IL• Effective and efficient handling of customer needs
• Completing transactions within the companies average handle time rate
• Working simultaneously with multiple software applications
• Consistently following up on promises and commitments on a timely basis
• Appropriately identifying and coordinate with management on unresolved issues
• Meeting and exceeding company sale metrics goals set per agent each month
H&R BlockRegistered Tax Return Preparer (Part-Time/ Seasonal)
Dec. 2009 - Apr. 20158701 S Ashland• Accurately prepares 1040EZ, 1040A, 1040, 1065, 990 client's tax filings
• Educate clients in regards to past, present and future tax benefits or loss of deductions or credits
• Assist clients in understanding tax filing process and requirements to help avoid or prepare for an IRS audit
• Help clients avoid IRS audits and provide counseling in preparation for IRS audits
• Maintained overall client retention rate of 97%
FIGI/ISMAIL CONSULTANTSAccounting & Technology Manager
Jun. 2006 - Oct. 2010Chicago• Maintain accurate financial record keeping for national and international consultants
• Process invoices for vendor corrections and payments
• Accounts receivable and Payable
• Process domestic and international travel and expense reports
• Maintain required government reports for contracts
• Perform maintenance on all PCs and laptops as well as run system updates
• Assist in software conversions, installations, and upgrades
LOFTUS & O'MEARAAccounting/Human Resources Manager
Jan. 2001 - Jun. 2006211 East Ontario Street - Suite 1050 - Chicago, IL 60611• Maintained accurate financial record keeping system for accounts payable and receivable
• Maintained and control petty cash and records • Maintained events budget ($1 Million)
• Processed payroll and supervised payroll distribution
• Supported Senior Vice President and Vice Presidents with product science and package development
• Processed invoices for vendor corrections and payments • Obtained approvals and release artwork for the US and Europe
• Manipulated databases for reports through Access and Excel
• Accepted new buyers’ fees and applications
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