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Work Background
JoomagSenior Onboarding Specialist
Sep. 2023 - Dec. 2024- Develop customized onboarding projects and plans tailored to each client's specific use case.
- Manage end-to-end client onboarding process from kick-off meetings to content launch, ensuring a smooth transition onto our platform.
- Conduct technical trainings to familiarize clients with platform functionalities and optimize their user experience.
- Coordinate technical integration and migration efforts between our platform and third-party tools.
- Monitor and address technical and bug reports during onboarding, ensuring prompt resolution and quality assurance.
- Lead and assist project management for additional client initiatives that emerge during the onboarding phase.
JoomagCC Senior Coordinator
Jun. 2020 - Mar. 2024Founded in 2009, Joomag is the all-in-one platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor. Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online content from a central platform, streamlining workflows and becoming more productive in the process. Among our clients: Harper’s Bazaar, Cosmopolitan, JLL, Century21, RingCentral, EY, Dillard’s, Levi’s, U.S. Army, Harvard University, UCLA, Honda, Subaru, Renault, jetBlue, Delta, etc. We have offices in Silicon Valley (San Jose, CA), Munich, Moscow, Shanghai and Yerevan. So, if you are ready to kick everything up a notch, then you should definitely join our team of passionate minds. Main responsibilites include: • High level technical investigation and handling high-touch customer cases.
• Monitoring the Custom app development process, testing and execution.
• Engagement in writing documentation for the CC team processing (SOPs, Tips etc).
• Engagement in organizing and execute exams for the team members.
• Participation in the hiring and onboarding process of new team members.
• Platform and product trainings for CC team members.
• Platform exploratory testing: reproducing and reporting bugs.
• Release/sprint testing, writing and executing manual test cases.
AIESECMember Committee Vice President of Exchanges
Aug. 2018 - Jun. 2020- Developing a growth plan for both ICX & OGX for the term 18/19
- Managing the partnerships with other entities
- Constant tracking, evaluation, and reporting of exchange performance of all levels
- Support LC in matching, tracking & delivery
- Opportunities' auditing in aiesec.org
- Product development and sub-products alignment towards SDGs, targets & Armenia’s
market.
- Develop strategies to strengthen national sales force & project management knowledge.
- Run consideration & value delivery strategies for enablers and EPs.
- Connect with global network and adapt global strategies to the national ones.
- Create and coordinate national exchange projects
JoomagCustomer Care Executive
Mar. 2018 - Jun. 2020
JoomagCustomer Care Associate
Mar. 2018 - Apr. 2019
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