EBM (The Enterprise Bot Manager)Customer Delivery Engineer
Aug. 2022 - May. 2024London, England, United KingdomAs Customer Delivery Engineer I'm responsible for helping to develop engaging and valuable conversational AI / chatbot solutions for some of the world's leading commercial brands (HSBC, Tesco), government clients (NHS, local gov) and charities (NSPCC, Versus Arthritis). With our market-leading chatbot management platform, EBM, and a differentiating capability in NLP and Machine Learning, using the latest technologies, we empower enterprise teams to create, manage and scale engaging chatbot and Conversational AI solutions. In addition to creating new chatbots, I help our customers to optimise and maintain high-performance live chatbots, making data-driven enhancements with the power of our analytics suite.