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Work Background
BigupdataSenior Account Manager
Mar. 2025Oxford, England, United Kingdom
evensix™Digital Producer
Jun. 2024 - Nov. 2024Chalbury, England, United KingdomIn my role as a Digital Producer at evensix™ in Chalbury, England, I directed design and development projects across healthcare and services industries, enhancing efficiency and scalability. I introduced structured workflows, reducing inefficiencies in QA and development processes. Additionally, I managed over 14 clients simultaneously, utilizing resource planning and ticketing systems to streamline communication and issue resolution.
EBM (The Enterprise Bot Manager)Customer Delivery Engineer
Aug. 2022 - May. 2024London, England, United KingdomAs Customer Delivery Engineer I'm responsible for helping to develop engaging and valuable conversational AI / chatbot solutions for some of the world's leading commercial brands (HSBC, Tesco), government clients (NHS, local gov) and charities (NSPCC, Versus Arthritis). With our market-leading chatbot management platform, EBM, and a differentiating capability in NLP and Machine Learning, using the latest technologies, we empower enterprise teams to create, manage and scale engaging chatbot and Conversational AI solutions. In addition to creating new chatbots, I help our customers to optimise and maintain high-performance live chatbots, making data-driven enhancements with the power of our analytics suite.
Filament AICustomer Delivery Engineer
Aug. 2022 - Jan. 2023London, England, United KingdomAs Customer Delivery Engineer I'm responsible for helping to develop engaging and valuable conversational AI / chatbot solutions for some of the world's leading commercial brands (HSBC, Tesco), government clients (NHS, local gov) and charities (NSPCC, Versus Arthritis). With our market-leading chatbot management platform, EBM, and a differentiating capability in NLP and Machine Learning, using the latest technologies, we empower enterprise teams to create, manage and scale engaging chatbot and Conversational AI solutions. In addition to creating new chatbots, I help our customers to optimise and maintain high-performance live chatbots, making data-driven enhancements with the power of our analytics suite.
Soft PauerJunior Software Engineer
Mar. 2021 - Aug. 2022Bicester, England, United Kingdom
FMA Systems LtdSystem Engineer
Dec. 2020 - Mar. 2021Oxfordshire, England, United KingdomDeveloping software automation systems for the oil and petrol industy
OmPromptService Support Analyst
Aug. 2020 - Nov. 2020Abingdon, England, United Kingdom
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