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Work Background
eTeacher GroupSales Operations Manager
Feb. 2020 - Apr. 2024IsraelOperational Leadership: Provide strategic operational support, leading a team of 15 encompassing sales supervisors, trainers, and digital communication specialists. Focus on enhancing customer engagement and achieving high satisfaction levels.
Team Coordination: Manage cross-departmental collaboration with marketing, sales, product, and IT teams to enhance customer-focused processes, ensuring seamless operations across divisions.
Quality Assurance: Uphold rigorous standards in customer interactions and internal reporting. Work closely with the development team to drive continuous improvements and ensure top-quality service delivery.
Process Optimization: Implement and refine best practices in sales operations, emphasizing efficiency and customer success, resulting in improved customer satisfaction and operational excellence.
eTeacher GroupSales Representative
Jul. 2019 - Feb. 2020IsraelCustomer Engagement: Directly interacted with customers, identifying their needs and offering tailored solutions that enhanced customer satisfaction and loyalty.
Sales Performance: Consistently met or exceeded sales targets by employing effective sales techniques and maintaining high levels of customer service.
Team Collaboration: Worked closely with the marketing and product development teams to improve product offerings and marketing strategies based on customer feedback and sales data.
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