ATM.comDirector Of Design
Oct. 2019 - Mar. 2022United States, Newport BeachI spearheaded the UX/UI design and launch of ATM.com's mobile app (iOS & Android), achieving 100,000+ downloads and a 4.5-star rating. I established a user-centric design process, improving key user flow completion rates by 15% within the first year. My leadership drove a 10% increase in user engagement by implementing features like Marketplace, directly impacting user adoption and platform growth.
Led the UX/UI design and successful launch of the ATM mobile app on both the Apple App Store and Google Play Store, achieving 100,000+ downloads within the first three months and a 4.5-star average user rating. This involved ideating and creating multiple user-centered product concepts that enhanced the overall user experience.
Managed, designed, and mentored a team of product designers, researchers, and UX writers, establishing a user-centric design process that contributed to a 15% increase in key user flows completion rates, such as account linking within the first year post-launch. This included building out and evolving continuous discovery, user research, and usability testing practices.
Drove and executed the vision for ATM user experiences in partnership with cross-functional leaders, resulting in the successful implementation of Marketplace, Leveraging user data to provide better brands offers for users. that was identified as a key driver for a 10% increase in user engagement as measured by click through rate.
Developed proposals and business development materials, effectively communicating the value of user-centered design to prospective stakeholders.
Conceptualized original and intuitive solutions to complex design challenges, directly contributing to a user-friendly and efficient fintech experience.
Collaborated closely with product, engineering, marketing, and operations teams throughout the product life cycle, ensuring a cohesive and user-focused approach from conception to launch and beyond.
Created and executed multiple design solutions based on a deep understanding of user needs and business goals, transforming the overall fintech experience for consumers and providers. $5,000 - $7,000+ increase from user click through in Marketplace compared to DM offer click through.