Medical Resources ManagementChief Operating Officer
Feb. 2010 - Mar. 2019Pittsford, NYChaired strategic direction to revamp the core HR strategy and overhaul the performance review process for a leading provider of modern, value-based healthcare solutions of revenue management, coding, and credentialing. In this role, I: ↗️ Partnered with legal experts to create an employee handbook, aligning regulatory compliance and strategic communication of company policies. Led all disciplinary actions and exits, maintaining a focus on fairness, transparency, and adherence to legal standards. ↗️ Pioneered and executed employee engagement programs and team-building activities that drove 80% increase in employee retention. Elevated career happiness and well-being, fostering a positive workplace culture. ↗️ Developed and executed a strategic sourcing program, attracting, hiring, onboarding, and training high-quality hires, enhancing overall team efficiency. ↗️ Sponsored the entire team to obtain valuable AAPC certifications, ensuring compliance with industry standards and enhancing professional development. ↗️ Facilitated immersive training sessions in collaboration with physician groups and the neurosurgery team for increased efficiency and a significant reduction in billing turnback. ↗️ Collaborated closely with Medical Executives and leaders, providing executive coaching to optimize billing efficiency and accuracy. Established successful partnerships with local colleges, bringing in specialized training for the coding team.