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Work Background
Rio Rancho Public SchoolsIT Technician
Dec. 2024 - Jun. 2025United States• Installed, configured, maintained, and repaired district computers (HP and Chromebooks), peripherals, software, telephony, and audio/visual systems. • Communicated effectively through various methods including email, text, phone, and in-person interactions. • Utilized knowledge of Microsoft Windows, Office Suite, imaging software, antivirus tools, Active Directory, and web applications. • Supported and maintained a variety of IT systems including hardware, software, networking, telephony, and AV infrastructure.
Pacific Office AutomationSenior Network Technician
Jun. 2024 - Dec. 2024Albuquerque-Santa Fe Metropolitan Area• Provided comprehensive post-sales support, including the setup and configuration of multiple makes and models of copiers and printers and solutions, ensuring seamless integration into diverse client networks. This included but not limited to Konica Minolta, Canon, Ricoh, Hewlett Packard, and Lexmark.
• Managed IT support for multiple clients, including but not limited to Laptop/Desktop support for Windows 10 and 11 clients, and multiple MAC OS environments.
DSI - Document Solutions, Inc.Warehouse Manager
Jul. 2023 - Oct. 2023Albuquerque, New Mexico, United States●Continually ensured inventory accuracy.
●Improved equipment acquisition and ensures inventory accountability.
●Maintained quantifiable improvement projects, such as inventory accuracy, space utilization, workforce efficiency, process improvements and overall Warehouse organization tracked and measured through KPI’s.
●Continually assessed Warehouse footprint and equipment needs to optimize space and efficiency that supports ever changing business conditions.
●Worked closely with leasing coordinator for acquisition and deployment of equipment.
●Worked closely with other departments to ensure cycle counting and inventory counts are done systematically and correctly.
●Proficient at eAutomate computer system as it relates to inventory and inventory management.
●Troubleshot shipping, receiving, and inventory issues with various departments and manufacturers.
●Performed receiving and assignment for equipment. Once received, paperwork is assigned for setups by Warehouse technicians. Once set up is completed, and paperwork is received from Warehouse technicians, manager forwards to CSR department.
Lewan TechnologyNetwork Analyst
Jun. 2019 - Jul. 2023Albuquerque, New Mexico Area●Pre- and post-sales support of Xerox print solutions.
●Setup, configure, and deploy Xerox machines to customer clients with full integration into customer network.
●Provide, install, setup, and support multiple print management solutions across various platforms, ranging from Windows, MAC OS, iOS, to Chrome OS.
●Certified Professional in PaperCut and EFI Fiery (color and print management) for large Xerox production printing environments.
●PrinterLogic and Windows print management professional.
●Xerox project manager for solutions deployments: coordinate receiving of new equipment, warehouse inventory control, equipment setup, configuration and delivery.
UnitedHealth GroupSr Technology Support Specialist
Jan. 2006 - Apr. 2019Albuquerque, New Mexico Area● Onsite Desktop support computer technician, and Remote Support technician, providing support, company-wide across continental U.S. using various remote support tools.
● Moved to Advanced Remote support team - remote supporting entire company globally.
● Worked as a liaison between server, software development, and software distribution teams for troubleshooting / resolution of server/software issues, particularly with upgrade to Windows XP from Windows NT.
● Maintained and supported Windows Servers and over 1,000 workstations
● Utilized ALTIRIS software for application delivery and remote workstation re-imaging.
● Experienced with Windows 95/98/ME/NT 4.0/2000/XP, 7, 8, 10 and MAC OS 8.6 /10 (x)
● Common Build Portal (CBP) project:. Tested and implemented new PC build tool for building PCs, (installing applications and shipping), with release updates, containing new features. This new tool allows to setup automation for building PCs through [DH5] a portal that includes artificial intelligence programming for automated build and shipping of PCs, for both break/fix (maintenance) related tickets along with provisioning builds.
● HouseCalls / CCM project:. Building Windows 7 and Windows 8 tablets that had “Gobi” devices - wireless network cards that direct connected to the internet via a mobile network provider, i.e. Verizon, AT&T, or Sprint.
Analysts International GroupDesktop Support Technician - Contracted to United HealthGroup
Mar. 2005 - Oct. 2005Albuquerque, New Mexico AreaOnsite Desktop support computer technician
● Migrated 200+ Users from Windows NT 4.0 to Windows XP with desk side and remote re-imaging techniques.
● Assisted network support with migration of office from PBX telephone system to Voice Over IP / Cisco phone system
● Worked with software deployment team for multiple application deployments to end user workstations
Qwest Information TechnologiesInformation System Engineer
Aug. 1999 - Feb. 2005Ft Collin, CO - Denver, CO / Cheyenne, WY / Albuquerque, NM● Onsite Desktop support computer technician for Qwest Communications for Colorado and Wyoming 8/1999 to
5/2004.
● Performed Windows 2000 and 2003 Server Active Directory maintenance and administration.
● Moved to Advanced Remote support team - remote supporting entire company across all states 5/2004 - 2/2005.
● Worked as a liaison between server, software development, and software distribution teams for troubleshooting /
resolution of server/software issues, particularly with upgrade to Windows XP from Windows NT.
● Maintained and supported Windows Servers and over 1,000 workstations
● Experienced with Windows 95/98/ME/NT 4.0/2000/XP MAC OS 8.6 /10 (x)
● Modified, updated, re-wrote training program for support of internal application for peers and help desk.
● Assisted project managing the opening of a new USWest DEX office in Greeley, CO (involving, telephones, network and 35 client workstations)
IBM Global ServicesTechnical Support Representative
Jan. 1997 - Jul. 1999Boulder, CO● Performed Windows 2000 and 2003 Server Active Directory maintenance and administration.
● Worked as a liaison between server, software development, and software distribution teams for troubleshooting / resolution of server/software issues, particularly with upgrade to Windows XP from Windows NT.
● Assisted project managing the opening of a new USWest DEX office in Greeley, CO (involving, telephones, network and 35 client workstations)
Sykes Enterprises, IncorporatedTechnical Support Representative
Aug. 1995 - Jan. 1997Greeley, CO● Provided technical support for Apple Computer's Macintosh line of computers for the consumer sector.
● Worked on Tier 2 support team for internal help desk for the Tier 1 technicians.
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