AV Homes, Inc.Infrastructure Manager
Nov. 2003 - Feb. 2019MultipleDuring my 16 years at Taylor Morrison (AV Homes Inc.), I had the privilege of playing a pivotal role in building and transforming the IT infrastructure to align with the company’s rapid growth. Starting with a team of just two, I spearheaded the development of a robust Network, Service Desk, and Desktop team, growing it to 35 talented professionals—all while fostering a culture of collaboration and innovation. Through a strategic lens, I established operational standards that prioritized security, resilience, and adaptability, ensuring our systems supported not just day-to-day needs but also the company’s ambitious expansion goals. Key milestones included implementing ITIL practices, achieving SOX compliance, and securing executive support for transformative infrastructure upgrades that prepared our operations for a scalable future. Business continuity and cost efficiency have always been at the forefront of my mind. I led initiatives to standardize disaster recovery procedures and forged strategic vendor partnerships that reduced costs while enhancing service delivery. Key Accomplishments:
- Directed IT infrastructure and application support for a $460M home builder, leading a high-performing team of 35 to drive operational excellence across a network supporting 1.2K+ employees and 500+ contractors across 74 offices.
- Optimized the $5.4M IT budget to achieve significant resource savings, enhancing system reliability and reducing operational costs.
- Achieved 18% Annual Budget Savings by transforming the infrastructure from a distributed model to a centralized Citrix environment.
- Increased Efficiency Through Acquisitions and Divestitures by managing the IT integration of 5 acquisitions and overseeing 3 divestitures.
- Established Multi-year Roadmaps for Growth by creating comprehensive 1- and 5-year IT roadmaps, increasing service delivery offerings while reducing the budget.