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Work Background
Live Your MessageChief Operating Officer
Nov. 2022 - Jun. 2024As COO at Live Your Message, I provided strategic leadership and operational oversight across multiple departments, including HR, Finance, Creative Agency, Marketing, Customer Support, and Fulfillment, ensuring seamless day-to-day operations and long-term growth. Key Achievements: * Driving Revenue Growth: Managed live and virtual events with up to 1,500 attendees, doubling event sales in the first year as point person for event management and leading the event sales team.
* Enhancing Student Retention: Spearheaded a targeted project to boost re-enrollment rates in the 12-month program, achieving a 50% re-enrollment rate through strategic initiatives and enhanced student engagement.
* Strengthening Team Retention: Improved team retention by 60% over several years by fostering a positive work culture, implementing effective communication strategies, and introducing initiatives to support employee growth and satisfaction.
* Cost Management: Substantially decreased operating costs by identifying inefficiencies and implementing innovative solutions.
* Restructuring & Efficiency: Headed a company-wide restructuring to improve communication cadences, streamline workflows, and enhance cross-departmental collaboration.
* Strategic Planning & Budgeting: Partnered with the executive and finance teams to lead budget development, forecasting, and strategic compensation planning.
* Process Optimization: Identified and addressed pain points in event design, delivery, and internal processes, elevating team performance and customer satisfaction.
* Leadership Development: Planned and facilitated executive and operating team meetings, driving alignment and fostering a positive, constructive work culture. This role required the ability to navigate challenges with agility while maintaining a focus on scalability, team engagement, and delivering outstanding results in a fast-paced entrepreneurial environment.
Live Your MessageChief of Staff
Sep. 2019 - Nov. 2022My role as Chief of Staff at Live Your Message was very similar to my latter COO role, with the title evolving to reflect the additional responsibilities of having HR and Finance reporting to me as the COO. In both roles, I acted as a strategic collaborator with the CEO, supporting high-level decision-making and aligning organizational goals.
Live Your MessageHead Coach
Aug. 2016 - Jan. 2021As Head Coach at Live Your Message, I led a world-class team of coaches to empower students to achieve their goals. With a focus on hiring, training, mentoring and team management, I ensured our coaching team was equipped to deliver exceptional support and guidance to students to achieve empowered results.
International Coach AcademyFacilitator
Mar. 2010 - Mar. 2012As a Coach Facilitator at the International Coach Academy (ICA), I guided aspiring coaches through their certification journey by delivering interactive training sessions and fostering deep discussions on core coaching competencies. I provided personalized feedback and mentorship, ensuring students developed the skills and confidence needed to excel in their coaching careers. My role also involved creating a supportive learning environment, emphasizing both professional growth and practical application.
Kate Wan IncDirector/Owner
Sep. 2006As Director at Kate Wan Inc., I provide coaching, mentoring and consulting services to executives, physicians, and engineers in high growth environments, guiding them on leadership and career burnout. I lead a successful team and work with clients across various continents, contributing to their professional growth, fulfillment and success. Currently working in Fractional COO | Chief of Staff roles
Empowering Visionary CEOs of Fast-Growing Companies to Focus on Strategy, Leadership, and Expanding Their Impact on the World
Flight Centre LTDState Manager/Area Manager
Dec. 1996 - Jul. 2006Kate enjoyed a colourful decade with Flight Centre Limited from 2006 spanning from Vancouver, Canada to Western Australia and New South Waled. With 5 promotions in 5 years in this fast growing company her resume includes 6 years in senior state management and business development roles, retail shop management roles, Western Australia Marketer, elite sales training and business mentoring. Her achievements included being one of the most improved businesses and areas worldwide and improving their new online business team retention by 80% in 6 months. ASX FCL shares went from $1.88 to over $35 during Kate’s time in key strategic management.
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