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Work Background
CintasBusiness Process Specialist 2 - Business Development Program
Jun. 2024
CintasBusiness Process Specialist
May. 2022 - Jun. 2024• Resource for Analytics or Reporting for Process Improvement
• Utilizes onsite assessments within region to assist with Process Improvement
• Conducts Training Workshops (Owner of Office University Program, Service Manager Workshops)
• Available for high level complex troubleshooting with our SAP System
• Works closely with Regional Business Director, Regional Service Manager, and Regional Sales Director to aid in revenue generating improvements or area’s of opportunity.
• Specific strengths within process automation, customer service, and revenue generating process improvement.
• Works on Divisional /Regional Improvement Projects to enhance role functions, location/divisional revenue, or bring in additional earnings
CintasNortheast Regional Office Support Specialist
Mar. 2020 - May. 2022Rochester, New York, United States• Hand-picked to pilot and assist in creating this role for the company.
• Assisted in training, onboarding, developing new office partners within the Northeast & Midwest Regions.
• Aided in coverage for office outages (long term vacations, FMLA, turnover, etc) for locations.
• Resource for Regional Reporting
• Created centralized processes (IE: Tax Project, Service Agreement Process) in order to better assist our divisions processes.
• Available for basic troubleshooting or problem solving with partners.
Cobblestone Creek Country ClubBartender
Aug. 2015 - Oct. 2015
CintasOffice Managing Partner
Sep. 2014 - Mar. 2020Rochester, New York AreaExpanded knowledge of SAP and CRM through, new account set up, processing, completion and invoicing.
Created organization and flow systems to improve speed and quality of processes.
Broadened First Aid knowledge through OSHA standards and requirements.
Exherted customer service skills to maintain current customers happiness and well-being.
Developed communication and relationship skills to boost inside sales and consumers for the business.
Responsible for day one orientation for new partners.
In charge of North East Regional Contest reporting and communication.
Volunteered to Run Service Sales Route July - August 2015
Leader and coordinator of our locations Safety Engagement Committee.
Member of the Northeast Audit Committee
Rochester Athletic Club WomenFitness Coach
May. 2014 - Aug. 2014Rochester, New York AreaGenerated marketing leads through attending promotional events.
Cultivated relationships with core members through personal training to raise commerce.
Attained health, wellness, and anatomy knowledge to increase club memberships.
Use of consultative selling skills in order to build relationships and create clientele.
Mint Promotions, IncCampaign Manager
Jul. 2013 - May. 2014Rochester, New York AreaResponsible for product, inventory and event management.
Capability to implement product launch, as well as campaign marketing and strategies. Ability to interview candidates and manage a team of 3-5 people.
Developed effective communication and direct marketing skills
ConServeDebt Consultant
Apr. 2013 - Jul. 2013Rochester, NYKnowledge of loan management, finances and debt.
Resposible for debt recovery and debt management.
AP Professionals of RochesterTemporary Administrative Assistant
Jan. 2013 - Mar. 2013VP SupplyDeveloped customer service skills via Multi-line Communication System
Answered line switchboard with 75 extensions, paged overhead, set appointments, and used message center.
Knowledge of database administration and use of such programs of 1Suite, 1Scan and Shims.
Responsible for front-end operations and word or data processing.
Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.
HIRE SUCCESSTemporary Administrative Assistant
Jun. 2012 - Dec. 2012Whec TVDirect Report to Human Resource Director. Accountable for logging complaints, sorting mail and contacting employees upon clientele arrival.
Responsible for 800-line switchboard with 109 extensions, paged overhead, used voicemail system and greeted.
Sant'Anna Sorrento LingueEvent Planning Intern
Jan. 2012 - May. 2012Sorrento, Italy• Responsible for full project management of Violence Against Women event and new donor solicitation initiative
• Event and promotional marketing of planned events as well as predicted outcomes of success of event
• Acquired excellent communication and interpersonal skills with the public and co-workers
• Developed expertise in flexibility and dealing with ambiguity in the international setting
Exempts Dunkirk Firemen's ClubBartender
May. 2011 - Aug. 2011Ran cash register
Served customers, ensuring all their needs were met
Coordinated club activities such as weekly sign-ins and other club events
Alfred State - Student Ambassador
Alfred State CollegeStudent Ambassador
Sep. 2010 - Dec. 2011SUNY Alfred College of TechnologyRecruit incoming college students by informing them of upcoming dates, deadlines, and greeting them at open houses.
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