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Work Background
Ducks UnlimitedSystem Architect
Jun. 2019 - Sep. 2023Greater Memphis Area• Power BI report development for the fundraising, advertising, and development departments
• Power Automate Environment setup and maintenance including Dataverse table creation and security roles.
• Developed automated HR Onboarding process using MS Power Platform including canvas apps, power flows, Sharepoint Lists and Forms
• Migrated RPG programs from the AS/400 to web-based apps using .net technology. Wrote documentation, trained users and provide continued support.
• Using BBCRM, produce bi-monthly magazine mailing list based on membership and provide reporting. • Developed Excel VBA templates to provide users methods for ETL into data lists and spreadsheets.
• Support advertising department in the management of magazine mailings
• Provide general training and support to users on an on-going basis.
• Researched TSF Test Manager and began POC. Ultimately not adopted by company.
• Selected by the National Convention team to be the IT support team member supporting a 1,000 person yearly convention held at a different location each year.
Fred's Inc.ES Developer
Jul. 2017 - Jun. 2019Greater Memphis Area• Solely responsibility of Quality Assurance testing of new development and enhancements of proprietary system
• Backup EDI coordinator for 810, 850, 866 and 997 transactions resolving any known errors.
• Troubleshooting and resolution of user reported production issues within proprietary system.
• Subject Matter Expert responsible for pushing store pricing updates to POS systems. • SQL programming for troubleshooting data issues and specific user requests
• On-call responsibilities during non-office hours
Compass LaboratoryProgrammer Analyst
Aug. 2016 - May. 2017Memphis, TN• Wrote program to track and monitor running services and system resources • Developed BRD (Business Requirements Documents) and FRD (Functional Requirements Documents) to write system in VB.net allowing users to track and maintain patients with non-payment issues
• Worked close with users for new system development for billing department
• Wrote Order Entry/Data Entry system for data processing department using full SDLC.
FlextronicsSenior Business Systems Analyst
Oct. 2015 - Jun. 2016• • Provide second level support to help desk utilizing SQL 2014 for data troubleshooting.
• Quality Assurance Liaison between developers and end user testers ensuring test plans were executed and documented accurately. Reported back to developers with test findings and offered guidance for resolutions.
• Trained with Global Implementation team on use of new proprietary software.
• Attended and contributed to sessions with developers and user to finalize design of packaging software.
• Modified SSRS reports to meet customer requirements.
Perkins & Marie Callenders IncFunctional/Technical Analyst and Programmer
Jan. 2006 - Aug. 2015• Provided EDI Support for the three manufacturing facilities for ordering, shipping, and inventory.
• Project lead for integrating EDI functionality into ERP system. This includes transactions 810, 832, 846, 850, 855, 856, 940, 997. Worked with EDI software vendor for mapping needs. • Wrote ETL code to facilitate data load from EDI to Sage X3. • Advanced SQL programming to resolve data issues and provide custom reporting.
• Quality Assurance advisor assisting with User Acceptance Testing (UAT), test cases, selecting of test team, and documentation prior to go-live period.
• Quality Assurance tester solely responsible for feedback on applications developed by third-party vendor as well as internal staff requiring test plans, documentation of issues and recommendations for resolution.
• Project lead for installation of warehouse barcode scanners collaborating closely with third-party vendor.
• Troubleshoot user and system issues, data problems and supported the users as related to ERP.
• Wrote BRD, FRD and Change Request Management (CRM) for new system development.
• Collaborated with users to determine how they interact with A/R to automate new accounts receivable module.
• ERP System administrator including daily maintenance and package upgrades.
• Systems Analyst on multiple project initiatives including interfacing GL and AP Accounting systems.
• Redesigned and converted VB 6 legacy programs to VB.net.
• Researched and presented new software solutions to Senior Management where appropriate.
• Project lead for two major version ERP upgrades • Liaison between users and software vendors for troubleshooting, custom application enhancements and user training
• Troubleshoot reconciliation issues between stock management and General Ledger.
• Crystal Reports utilizing SQL 2003/2005 for data verification and user requests.
• VB.NET Application development using Visual Studio 2010 and Crystal Reports
Perkins and Marie Callenders IncManager, Restaurant Automation Support
Feb. 2000 - Oct. 2002• Managed a Help Desk staff for over four hundred restaurants nationwide. Support included all functions of the back-office CPU and peripherals as well as the Micros POS. This required 24/7 on-call status.
• Managed all Help Desk personnel issues including hiring/terminations, reviews, and employee conflict resolution. • Served as escalation point for customer complaints and second level help desk issues.
• Replaced dial-up communication with satellite communication in all locations. In close daily contact with vendor to resolve communication issues.
• Project management overseeing the staging, shipping, and remote installation of new computers for 160 corporate locations. • Worked closely with franchise owners/managers to ensure uninterrupted restaurant operations by maintaining efficient computer systems. • Staged new computers with Microsoft Windows operating system, MS Office, and company proprietary software.
TerminixProject Manager / Systems Developer
Jan. 1995 - Dec. 2000• Project Manager and developer for software initiatives, user maintenance and synchronization of parallel systems. • Analyzed Quality Assurance department as directed by upper management to propose equipment and communication needs to streamline the processes and tasks. • Developed Quality Assurance testing scenarios and assisted with UAT as needed for new software development. • Quality Assurance advisor overseeing testing, code review, and development. • Provided training and user support for new system implementations. • Project lead for a major service and accounting system written in MF COBOL to manage National Account sales.
• Assisted Help Desk staff with advanced troubleshooting as requested.
• Presented new systems at company conferences. • Installed systems, trained users, and supported all aspects of beta locations.
• AIX system administration on IBM RS/6000 for department and remote branches.
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