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Work Background
Sr. Principal, Performance Excellence
CoreLogicSr. Principal, Performance Excellence
Jan. 2024• Led cross-functional teams at CoreLogic to identify operational improvement opportunities and oversee execution from concept to completion. • Developed strategic and tactical solutions to drive performance excellence and efficiency within the organization. • Achieved significant cost savings and process improvements through the implementation of innovative initiatives.
Sr. Leader, Credit Operations
CoreLogicSr. Leader, Credit Operations
Apr. 2022 - Jan. 2024Irving, Texas, United States• Led Credit Operations, Verification Solutions Operations, Billing, Customer Service Call Center, and Operations Administration teams • Implemented process improvements resulting in a 20% increase in operational efficiency. • Streamlined customer service procedures, reducing response time by 15%.
Principal, Client Engagement
CoreLogicPrincipal, Client Engagement
Nov. 2021 - Apr. 2022Irving, Texas, United States
Senior Operations Consultant
Icon Information Consultants, LPSenior Operations Consultant
Aug. 2019 - Sep. 2021Bank of America
Sr. Loan Officer
SWBC MortgageSr. Loan Officer
May. 2018 - Aug. 2019Plano, TX
FVP, Mortgage Fulfillment Division
PennyMac Loan Services, LLCFVP, Mortgage Fulfillment Division
Nov. 2016 - Feb. 2017Plano, TX
Senior Vice President, Sr. Group Operations Manager
Bank of AmericaSenior Vice President, Sr. Group Operations Manager
Mar. 2003 - Mar. 2016Plano, TXMay 2014 - March 2016 SVP, Sr. Group Operations Manager - Loan Servicing October 2010 – May 2014 SVP, Valuations Fulfillment and Contact Center Operations October 2008 – October 2010 Vice President - Valuations Fulfillment Site Leader (LandSafe Closing Services) April 2006 – October 2008 Vice President - External Appraisal Operations (LandSafe Appraisal) September 2004 - March 2016 Assistant Vice President - Operations Account Manager (LandSafe Closing Services) March 2003 - September 2004 Account Manager (LandSafe Credit)

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