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Network Power<100 people
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Work Background
Macquarie GroupClient Services Manager
Nov. 2024Melbourne, Victoria, Australia
Macquarie GroupCapability & Performance Manager
Jan. 2024 - Nov. 2024AustraliaLed the capability & performance team at Macquarie Group to enhance digital experiences and operational efficiency. • Developed a CHAT framework for consistent client experiences online. • Digitized reporting for consultant performance monitoring. • Optimized responses to quickly resolve client pain points.
Macquarie GroupCX Specialist Services Manager
Nov. 2022 - Jan. 2024Brisbane, Queensland, AustraliaManaged the specialist and complex client service teams within our wealth management business. - Supported large-scale initiatives like changing our service model from phone calls to live chat - Cross skilling and training our people to handle a larger variety of interactions - Working with product and sales teams to mandate updated technology for our customers security - Optimizing processes to reduce client pain points and improve efficiency
Macquarie GroupClient Experience Team Leader
Apr. 2021 - Nov. 2022Brisbane, Queensland, Australia
Macquarie GroupClient Care Specialist
Jan. 2018 - Apr. 2021Brisbane, Queensland, Australia
Macquarie GroupAssociate
Feb. 2017 - Jan. 2018Brisbane, Australia
Suburban living magazineContributor
May. 2014 - Jan. 2015Brisbane Area, AustraliaWriter for Suburban living magazine on Nutrition & Exercise. See the health section for great information on how to improve your lifestyle using simple tricks and tips. How to easily be in your best shape ever!
Cleveland State SchoolTriathlon Program Leader
Feb. 2014 - Feb. 2015Brisbane Area, AustraliaOrganising and facilitating Triathlon training sessions for children of all ages. Based at the Cleveland Penguins swimming club. I train children to compete in Local, national and international triathlon championships. Covering all aspects of Triathlon and general fitness we work on: core strength, stretching, nutrition, race preparation and tactics, triathlon gear – what to wear, general bike maintenance and safety, and Transition practice.
Gwinganna Lifestyle RetreatVolunteer
Oct. 2013 - Jan. 2014Tallebudgera Valley, Gold CoastContributed to work in a broad range of departments including office work, Preparing food, Organic gardening, in the health spa and with daily activities.
Sports Management Group AustraliaVolunteer Marketing & Management assistant
Jun. 2013 - Nov. 2013Brisbane, AustraliaAs an assistant to Linda Leverton, I completed many roles with Sports Management Group (SMG) for several clients in management & marketing. Duties included, preparing sponsorship proposals, social media marketing, guest writer/contributor, and much more for organisations such as; Special Olympics, Logan Thunder (Australian womens basketball team), Run with Me 24/7 Gyms and Queensland Athletics.
Foxy Bodies Personal TrainingCertified Personal Trainer
Jan. 2010 - Jan. 2018Brisbane, AustraliaDesigning and Conducting Training sessions for groups and individuals, Program development for clients, Prescribing Exercise & Dietary guidelines. I am also heavily involved in Marketing and Business development for our family owned business.
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