The Ritz, Inc.Salon Operations Manager
Aug. 2015 - Feb. 2022Lake Charles, Louisiana, United StatesI oversaw client appointments, staff training, and hiring, surpassing monthly goals. I fostered growth, organized classes, maintained communication, and led effective marketing. Amid high-pressure situations, I ensured exceptional service and provided comprehensive owner support. • Effectively managed client appointments, guest check-ins/outs, and took a pivotal role in recruiting and training personnel.
• Spearheaded monthly salon goal-setting, budget management, weekly deposits, and payroll processing.
• Orchestrated educational initiatives for team members and ensured seamless communication among leadership, staff, and ownership.
• Oversaw and enforced rigorous sanitation standards and orchestrated strategic social media and marketing campaigns, showcasing an aptitude for brand development.
• Demonstrated unwavering organizational composure under pressure, guaranteeing attentive service to guests and staff.
• Provided comprehensive support to the owner across diverse business functions, exhibiting a holistic understanding of operational needs.