Grupo IntercarParts Manager
Dec. 2003 - Aug. 2006MaputoThe Group is the biggest Auto Company in Mozambique and is importer and Dealer for Volkswagen, Audi, Kia, Sanyoung, Ford). The vehicles are imported from Germany and the Parts are imported from SA, Thailand, the U.K, Korea and Belgium.
• Parts Manager
• Set up new Parts business from scratch.
• Prepared and ordered initial stock orders as this was a new importer.
• Maintained an efficient stock base.
• Trained staff on Electronic Parts Catalogues.
• Implemented VWSA and VWAG warranty procedures.
• Dealt with customers when required.
• Implemented GEKO and BTAC (workshop online connection to Germany).
• Processed parts discrepancies to the relative depot centers.
• Conducted market research to keep prices competitive with other brands and as well with South Africa.
• Coordinated promotional events.
• Looking after parts Service Reception and Warranty Department. In October 2005 Ford – InterAuto became part of our group and fell under my responsibility: • As this was also a new workshop, all the initial ordering had to be planned and carried out.
• Liaised with FMC South Africa, Thailand and USA.
• Received product from FMC South Africa also and all online warranty and discrepancy systems.
• Ordered of all workshop manuals and special tools.
Group After Sales Manager
In January 2006 assigned as Group’s After Sales Manager.
Responsible for the Parts, Service Reception and Warranty Departments