Ribbon CommunicationsProject Manager
Jan. 2024New Jersey, United States• Led cross-functional delivery of telecom modernization and customer-experience improvement programs, coordinating engineering, networking, PMO, and operations teams across multiple regions. • Created detailed project plans, resource forecasts, and milestone schedules improving delivery predictability and reducing timeline variance by 25%. • Facilitated Agile ceremonies (standups, sprint planning, retros, backlog grooming) improving cross-team communication flow and throughput by 20%. • Managed scope, budget burn-down, and vendor deliverables ensuring all third-party integrations aligned with internal timelines and quality requirements. • Built Power BI and Jira dashboards presenting risks, dependencies, and KPI progress for executive leadership and departmental sponsors. • Maintained RAID logs, drafted mitigation strategies, and escalated blockers early, reducing project risk exposure and preventing repeated timeline slips. • Coordinated UAT cycles, requirement traceability, and release readiness checklists enabling smooth deployment of major platform enhancements. • Implemented standardized project documentation—charters, BRDs, communication plans, change logs—improving PMO audit readiness. • Developed communication frameworks that aligned cross-department expectations and reduced requirement ambiguity for engineering teams. • Managed stakeholder expectation alignment ensuring project scope, dependencies, and budget constraints remained clearly understood and controlled.