Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Women.NYCAdvisor
Dec. 2024New York City Metropolitan Area❖ Volunteer role where I meet with women on weekends to provide personalized career advice, guiding them to step into their careers and contribute to the NYC community by utilizing their unique talents and strengths. ❖ Leverage my leadership and interpersonal skills to help women navigate career challenges, providing actionable insights and empowering them to achieve professional growth. ❖ Foster a supportive environment for career development, focusing on enhancing confidence, strategic planning, and overcoming obstacles in their professional journey. ❖ Passionate about empowering women to maximize their potential and create sustainable, impactful careers in their respective fields.
CenterLight Health SystemShared Services Supervisor
Nov. 2023United States❖ Led and coached a geographically dispersed remote team of 53+, strengthening engagement through strategic initiatives such as spirit weeks, 1-on-1 meetings, milestone recognition, and cultural inclusion events. ❖ Designed an integrated management dashboard with Excel project management tools, increasing workflow transparency and improving team efficiency and accountability. ❖ Conducted trend analysis on encounter data and grievance reports, implementing targeted interventions that decreased grievances by 36% and doubled the team’s daily average appointment completions. ❖ Applied data-driven, solution-oriented problem-solving to optimize operational performance, aligning improvements with organizational KPIs and strategic goals.
CenterLight Health SystemCare Planning Supervisor
Apr. 2023 - Oct. 2023United States❖ Supervised care planning operations for 1,000+ patients across two facilities, ensuring personalized care plans through the effective management of interdisciplinary team (IDT) assessments using CareCompass. ❖ Led reporting efforts on IDT performance and patient care, ensuring data accuracy and up-to-date records to facilitate high-quality, individualized care planning. ❖ Assigned patients to appropriate IDT members in CareCompass, streamlining workflow and ensuring comprehensive care coverage for all participants. ❖ Maintained rigorous quality standards for assessments, improving team efficiency and the timeliness of evaluations by implementing consistent follow-ups and accountability measures. ❖ Increased daily average completed assessments from 50 to 150 at one site and from 50 to 250 at another, driving team productivity and performance. ❖ Recognized for elevating both sites into top-performing status, contributing to enhanced operational outcomes and patient satisfaction.
CenterLight Health SystemContact Center Quality Assurance Specialist
Aug. 2022 - Mar. 2023United States❖ Developed and distributed a 63-page All-in-One Contact Center Guide adopted by management and used across teams to streamline onboarding and reduce training time. ❖ Designed and delivered 185-slide training decks for Provider and Participant Assessments, transforming complex information into accessible content; widely praised and adopted for departmental training. ❖ Initiated and executed a new audit system for over 5,000+ call center assessments, improving quality control and data compliance with leadership expectations. ❖ Spearheaded multiple outreach projects, including verifying 820+ provider visit notes and conducting 438 encounter verifications, ensuring accuracy and timely updates to care planning records. ❖ Trained and mentored new staff using custom-built guides and hands-on demonstrations, accelerating onboarding success and team independence. ❖ Recognized for consistently exceeding productivity benchmarks, embracing collaboration, and proactively supporting cross-departmental initiatives with a focus on process improvement.
Top Elite of STEMSTEM Teacher
Jun. 2019 - Aug. 2019Queens, New York, United States❖ Co-prepared and delivered an engaging science curriculum for K-5 students across six locations during the summer program, focusing on hands-on learning experiences. ❖ Introduced complex scientific concepts such as polymers, aerodynamics, simple machines, and diffusion through models, experiments, and engaging projects. ❖ Guided students through robotics using Scratch programming and BBC micro:bit to enhance their STEM skills and foster creativity. ❖ Developed a positive and interactive learning environment, promoting student curiosity and critical thinking.
Varsity TutorsSTEM Educator
Oct. 2018 - Mar. 2023❖ As a STEM Educator, I worked with students in subjects like organic chemistry, anatomy, technical writing, and standardized exams, tailoring my approach to their unique learning styles. By building strong rapport and employing both creative and analytical strategies, I earned a 4.9/5 rating from my students and created an engaging, supportive learning environment. ❖ Developed individualized lesson plans, helping students master complex subjects while fostering a passion for learning. ❖ High Client Retention: Consistently retained long-term clients through referrals, showcasing my ability to drive student success and satisfaction. ❖ Effective Communication: Used positive, clear, and effective communication to connect with students and adapt to their preferred learning styles, ensuring optimal outcomes. ❖ Diverse Subject Knowledge: Taught a broad range of STEM subjects, including organic chemistry, anatomy, and technical writing, assisting students with both foundational knowledge and exam preparation.
Sync OppSync Opp Success Scholar - Class of 2019
Sep. 2018 - Jan. 2019National❖ As part of Sync Opp's Success Cohort, I received 1-on-1 career mentorship from leaders in the pharmacy and business sectors. My advisor, Collin O'Neill, MBA, RPH, BCNP, guided me through the nuances of navigating a career in pharmacy and healthcare business. Our conversations bolstered my confidence and provided me with valuable insights into the business side of the healthcare industry. ❖ Gained practical advice and confidence on entering the pharmacy business sector ❖ Learned how to transition from academic learning to real-world pharmacy career opportunities ❖ Strengthened my career strategy by aligning my passions with business opportunities within healthcare
STI TutorialTeacher
Sep. 2016 - Jan. 2017Queens, New York, United States❖ Guided K–12 students in NY State exam preparation and specialized subjects, crafting lesson plans that made complex topics accessible and engaging. ❖ Designed interactive, age-appropriate strategies to help young learners grasp advanced material, laying the foundation for lifelong critical thinking. ❖ Mentored students individually and in groups, tailoring instruction to diverse learning styles. ❖ Recognized by supervisors and parents for creative approaches that improved student confidence and academic outcomes.
FDAQuality Assurance Intern
Jul. 2016 - May. 2017Queens, New York❖ Selected as the first intern to work directly in the Director’s Suite, setting a precedent for future academic partnerships and internships at the FDA for pharmaceutical science students. ❖ Co-developed over 30+ SOPs in compliance with federal guidelines; contributed to quality assurance frameworks used for lab-wide implementation. ❖ Awarded the FDA Excellence Award for outstanding performance, initiative, and contributions to quality assurance and documentation accuracy. ❖ Collaborated with the QA team to support internal audits, policy reviews, and documentation updates to uphold operational standards. ❖ Engaged with laboratory staff to support a faculty research project; integrated lab-based feedback into academic findings. ❖ Gained firsthand insight into federal auditing protocols and the FDA’s rigorous quality standards, fueling a passion for organizational-level impact over individual contribution. ❖ Received mentorship from senior leadership that influenced future academic direction, including the decision to pursue an MBA. ❖ Learned the importance of standardization, even down to file naming conventions, to support quality, auditing, and compliance efforts. ❖ Recognized by supervisors as a top intern; offered a future employment recommendation and mentorship support by FDA leadership.
BeachbodyFitness Coach
Jun. 2016 - Jun. 2017Greater New York City Area❖ Motivated and encouraged women to achieve their fitness goals through personalized Beachbody programs. ❖ Leveraged my pharmacy background to promote safe fitness practices and proper nutrition for meal prepping. ❖ Tutored a student preparing for the Certified Personal Trainer (CPT) exam, specializing in anatomy and corrective exercise techniques, which helped her successfully pass the exam and reinforced my understanding of fitness education. ❖ Led virtual yoga and quick workout sessions that were designed to be enjoyable and energizing, focusing on holistic well-being rather than just intense exercise. ❖ Prioritized creating a fun and accessible fitness experience for participants, making sure sessions felt empowering rather than like a chore. ❖ Fostered a positive and motivating environment that encouraged consistent participation and personal growth.
Various Photographers & MagazinesModest Fashion Model
Apr. 2015❖ I’ve had the privilege of working with talented photographers and being featured in several magazines, including some with my image on both the front and back covers. I approach modest modeling as an artform, a way to creatively express myself and bring unique visions to life. Through my experiences, I've learned how to be more expressive, maintain poise, and present an impactful image with every shot. Modeling has taught me how the way you carry yourself can shift perceptions—emphasizing confidence, grace, and personal authenticity. ❖ While beauty and fashion are often celebrated in modeling, I firmly believe that modesty is just one powerful way to convey both elegance and strength. Even in the corporate world, beauty and modesty can be integrated seamlessly, exuding sophistication and appropriateness while aligning with personal values. Through my modeling journey, I aim to represent modest fashion with pride and confidence, showing how it can be both beautiful and empowering. ❖ As I continue to grow in the industry, my goal is to one day walk at New York Fashion Week (NYFW) as a modest model, demonstrating that elegance can be showcased in every form, whether on the runway or in everyday life.
Apl Pharmacy IncPharmacy Technician
Dec. 2013 - Apr. 2018Queens, New York❖ While balancing a full academic course load in pharmacy school and pharmaceutical science classes at York College, I applied my organizational, critical thinking, and problem-solving skills to deliver high-quality pharmacy services in a fast-paced environment. I worked closely with a small team and learned firsthand from my two pharmacist mentors, honing both pharmacy and customer service skills. ❖ In this role, I verified prescriptions, identified drug interactions, compounded medications, and provided counseling to patients regarding proper medication use. I also injected insulin on a patient once, recommended OTC medications as alternatives to prescription ones, and handled sensitive situations, such as instances of attempted fraud. ❖ Strengthened team performance by contributing to staffing, hiring, and training processes, and serving as a resource to personnel regarding core pharmacy systems. ❖ Boosted operational efficiency by identifying opportunities for improvement and providing management with feedback; personally filled 200+ prescriptions. ❖ Gained hands-on experience in customer service and pharmacy operations, including running the day-to-day functions of the store and providing personalized care to patients.
Intch is a Professional Networking App for the Future of WorkSee more people like Mahbuba on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
571230 people
18
Technologist, Project/Program Manager
17
Assistant manager
16
Customer service specialist
88501 people
18
Technologist, Project/Program Manager
17
Assistant manager
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline