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Work Background
Netcracker TechnologyTechnical Manager
Jul. 2022São Paulo, Brazil
Netcracker TechnologySoftware Development Lead
Dec. 2021 - Jul. 2022São Paulo, Brazil
Waveblue TechnologyFounder
Sep. 2020 - Jul. 2021Auckland, New Zealand- Technology & Software Development in Java, .NET, React, TypeScript, JavaScript.
- Certified AWS Cloud Practicioner
- Travel Technology Consulting Services
- Web Design and Web Development
- Expertise in GDS and travel related APIs
- Responsible and Accessible Web Development
Air New ZealandClient Solutions and Technology Manager
Aug. 2018 - Dec. 2019Auckland, New Zealand
Sabre Australia and New ZealandSenior Principal Technical Manager
Jan. 2017 - Aug. 2018Brisbane, AustraliaManaging technical relationship with largest travel agency in Australia. Responsibilities included customer relationship management, technical project coordination across multiple teams, technical advisory, release manager and incident management process owner. Key accomplishments:
- Provided consulting and successfully migrated 12 systems to new set of XML and REST APIs including online website.
- Coordinated implementation and provided support of new infrastructure for hosting application on the cloud.
- Managed incidents and coordinated product improvements.
- Managed backlog of product enhancements and defects.
- Coordinated PCI compliance activities with different teams in various countries.
- Worked closely with customer’s development team to optimize all systems generating savings of approximately 1.2 million dollars in transaction cost.
- Indirectly managed group of 3 technical consultants during migration project.
Sabre Australia and New ZealandPrincipal Online Technical Manager
Jan. 2016 - Dec. 2016Sydney, AustraliaManaged technical relationship with customers, provided technical advice to sales teams and
presented solutions to prospect customers. I also provided guidance to internal development
teams on architecture and design of solutions provided to the market. Key accomplishments:
- Successfully presented solutions that led to signature of new contract generating an extra income of 5 million per year to the company.
- Presented technical solutions to a diversity of customers and internal development teams in Australia, China, India, US, Singapore and Argentina.
- Acted as solution architect and code reviewer for customers.
- Provided security and performance consulting to customer’s development teams.
Sabre Travel NetworkPrincipal Technology Manager
Nov. 2014 - Dec. 2016São Paulo Area, Brazil- Technology consulting for largest online travel agencies
- Relationship with customers in a diversity of countries including Australia, China, India, US, Singapore, and Argentina
- Product strategy planning and implementation execution
- Technical onsite support during implementation
- Project Management
- Software Performance Optimization
- Interface between customer, business teams, product owners and stakeholders
Sabre CorporationManager, Software Development
Feb. 2013 - Dec. 2015Sao PauloHead of development team in Brazil. My team was responsible for development,
Maintenance, delivery and operation of 3 products: one travel agency portal developed in
house, one back-end XML content aggregator and one corporate travel agency portal
developed and maintained by a third-party company in Germany with which we had to work
to manage the product and deploy in our own datacenter. My team was composed of 1 business analyst, 1 quality assurance engineer and 4
developers for both internal projects. For the product in Germany, we had one system
owner in the US reporting directly to me with a total of 13 employees. Key accomplishments:
- Successfully improved products reliability and performance by enhancing process of development, testing and customer support.
- Redesigned original version of solution which reduced total lines of code from 2 million to 400K.
- Increased team velocity by a factor of 3.
- Implemented continuous integration environment with Team Foundation Server.
- Deployed database with redundancy and automated backup along with disaster recovery procedures.
- Cleared backlog of defects and delivered all enhancements on time on the first year during my leadership.
- Improved customer documentation and support tools.
- Increased customer satisfaction with products by 86% validated by market survey. - Increased employee satisfaction by 20% validated by internal survey.
Sabre HoldingsSupervisor Software Development
Dec. 2011 - Feb. 2013Sao Paulo- Responsible for analyzing customer requirements and breaking it down into technical specifications and user stories using Version One as tool
- Development team management
- Architecture, development and deployment of .NET applications including ASPX, C#, Javascript, WCF and XML/Web Services
- System owner for all products under my teams responsibility including integration, certification and production environments
- Microsoft SQL 2012/2015 database clustering
- Windows 2003 and 2008 configuration and administration
- Team Foundation Server
Sabre Travel NetworkLead Systems Architect
Feb. 2009 - Apr. 2011São Paulo Area, BrazilDeveloper and lead architect responsible for the back-end XML engine. Aside from
development and architecture, I was responsible for the tools and training for the technical
support teams. Key accomplishments: - Optimized several components of the initial version of the system.
- Migrated systems to newer .NET platforms for preparation of upgrade to latest version of C# features.
- Documented key components of the system in preparation for the security reviews including UML diagrams, database schemas and incident procedures.
- Implemented new enhanced source control system with continuous integration environment.
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