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Work Background
AZOVASenior Product Manager
Nov. 2023 - Nov. 2024Alpine, Utah, United StatesRecruited by the CEO to spearhead product innovation and accelerate strategic growth within the healthcare technology space. Tasked with expanding virtual care and wellness offerings, including the development of at-home testing capabilities and integrated telemedicine solutions, to position the company at the forefront of preventive healthcare delivery.
• Developed and launched the HealthBox Virtual Preventive Exam, providing at-home blood testing and virtual provider consultations.
• Designed B2B and D2C workflows, ensuring platform readiness for diverse user needs and scalability.
• Partnered with engineers to create a seamless integration of workflows, enhancing user experience.
• Conducted in-person user testing, identifying pain points in the registration process and implementing improvements based on observations and user feedback.
• Employed continuous discovery methodologies to refine product strategy, leveraging user insights and emerging market trends to enhance platform features and functionality.
• Collaborated with Wesper Technology to integrate a Sleep Wellness product, enabling at-home sleep diagnostics and telemedicine consultations.
Med USAProduct Manager
Mar. 2019 - Nov. 2023Brought on as a critical Product Manager to drive the modernization and integration of proprietary EHR and billing solutions, consult with cross-functional teams, and support a diverse range of healthcare providers. Focused on streamlining clinical workflows, enhancing data interoperability, and ensuring seamless system functionality to foster the successful deployment and growth of advanced healthcare technology offerings.
• Successfully launched and maintained a robust EHR product, enhancing clinical workflow efficiency and achieving high user satisfaction.
• Transitioned legacy RPG billing software into a modern JavaScript-based UI, enabling online billing while preserving backend functionality.
• Automated claim processing workflows, reducing processing times and improving operational efficiency.
• Led the full implementation of Med USA’s proprietary Med Prime EMR, improving data management and workflow efficiency across clinical environments.
• Managed and trained an Interface Specialist to oversee Rhapsody API and SFTP integrations, ensuring smooth communication between systems and resolving claim errors.
• Provided ongoing user training and support, fostering high adoption rates, sustained engagement, and increased satisfaction across the healthcare product ecosystem.
• Streamlined integration processes by developing error-handling solutions that automatically corrected claims.
Med USASoftware Trainer
Apr. 2015 - Nov. 2023
Med USAImplementation Specialist
Apr. 2015 - Mar. 2019
Doctor Fellows and Doctor Mortensen Optician
Feb. 2014 - Apr. 2015• Managed daily operations of an optical office, including scheduling, inventory management, and staff supervision.
• Delivered exceptional customer service, contributing to increased client retention and revenue growth.
• Supervised workflows to ensure operational excellence and high-quality care for all patients.
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