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Work Background
It's Bin Dirty, LLC.Owner
Nov. 2021 - Nov. 2023Arroyo Grande, California, United StatesTrash and recycle bins can be a breeding ground for harmful bacteria, viruses, salmonella and parasites. They can create an unsanitary surface for you and your family. A dirty bin can attract flies, ants, maggots and other unwanted visitors. Our eco-friendly cleaning process kills 99.9% of harmful bacteria. It is self-contained to eliminate runoff to storm drains and waterways. All bins are deodorized and left smelling clean."
Land F/XClient Success and Manufacturer Success Lead
Dec. 2019San Luis Obispo, CaliforniaAs a Client and Manufacturer Success Associate at Land F/X, I bridge the gap between our cutting-edge design solutions and the professionals who rely on them. My role revolves around fostering strong relationships with clients and manufacturers, ensuring their success through personalized support and strategic collaboration. My Key Responsibilities: - Act as a trusted advisor to landscape architects and irrigation consultants, helping them leverage Land F/X tools for maximum efficiency and creativity. - Collaborate with manufacturers to integrate their products seamlessly into our platform, enhancing user accessibility and satisfaction. - Deliver tailored training, troubleshooting, and ongoing support to ensure a seamless user experience. - Represent Land F/X at industry events, building networks and driving engagement with our software. - Gather feedback to inform product improvements and updates, ensuring Land F/X stays at the forefront of industry innovation. I’m passionate about empowering professionals to create sustainable, functional, and beautiful landscapes with the help of our software. Let's connect and grow together in shaping the future of landscape design!
Keller Williams Realty Central CoastReal Estate Agent
May. 2019Pismo Beach, Ca Born and raised in San Luis Obispo County, JR Garcia has witnessed the tremendous change and growth that has transformed the Central Coast into one of California’s most desirable and sought-after destinations. After attending California State University, Northridge, where he obtained two bachelor’s degree, one in Marketing and one in Cinema and Television Arts and studied to get his real estate license, he returned to Arroyo Grande where he has taken the knowledge learned in a career in Corporate America and the Film Industry to segue into real estate. His knowledge of the Central Coast paired with his expertise in real estate, makes him your go-to person for your real estate needs. As your real estate agent, JR will advocate for you. Whether you are buying, selling or renting, he will work endlessly to promote your best interests. He understands that buying and selling is one of the biggest decisions a client will make in their life and views being part of this process a real privilege. He also understands that buying and selling real estate can be stressful. As an agent, who has specialized in first-time homebuyers, he will work hard to lower the stress levels that conducting a real estate transaction can bring and make your experience as pleasurable as possible. If you’re selling, he will work with you to get the best price and as quick as possible, using today’s best technology, collaboration with his team and the Keller Williams industry-leading marketing materials. If you are buying, he will provide you with a market analysis and the best information so that you are the best prepared buyer in the strongest negotiating position.
MINDBODY, Inc.Customer Success Manager
Mar. 2019 - Dec. 2019San Luis Obispo, CaliforniaThe Customer Success team is responsible for the management of our high value and strategic accounts, ensuring we have strong relationships in place to drive high product adoption and reduce churn risks. It is the responsibility of the team to coordinate efforts across our client’s organization in a manner that demonstrates value to the organization and provides opportunities for account expansion and loyalty/advocacy efforts.
MINDBODYCustomer Success Associate
May. 2018 - Mar. 2019San Luis Obispo, California AreaThe Customer Success team is responsible for the management of our high value and strategic accounts, ensuring we have strong relationships in place to drive high product adoption and reduce churn risks. It is the responsibility of the team to coordinate efforts across our client’s organization in a manner that demonstrates value to the organization and provides opportunities for account expansion and loyalty/advocacy efforts. The Customer Success Associate role acts as the client relationship owner of a large portfolio of newly on-boarded MINDBODY customers. The mission of the Customer Success team is to drive customer’s success through the awareness of and proactive assistance in proper software adoption, working intently to resolve potential churn risks and create loyal advocates and expansion opportunities. The CSA will monitor a book of struggling MINDBODY software adopters, and it will be their responsibility to form relationships with these customers, and establish a success plan for delivering on the customers desired outcomes. This will be conducted through the proper use of software usage analysis, effective questioning, and strategic consulting. The CSA role is essential in helping to mitigate early term churn, and in getting customers to see value in their MB purchase. Success will be measured based on how many customers were moved from unhealthy to healthy states, customer advocates, and expansion opportunities created. Customer Success Agents are quick thinking, strong problem solvers, and decisive when required to make decisions that impact their customers.
MINDBODY, Inc.Client Care Specialist
Jun. 2017 - Jun. 2018San Luis Obispo, California AreaMINDBODY emerged from a simple idea: small business owners deserve the time to do what they love. From its first iteration, MINDBODY software has turned that vision into the technology that links tens of thousands of health, wellness, and beauty professionals to the millions of clients they serve.
Today, we’re the leading global online marketplace for wellness services — and like the speed of technology itself, we’re blazing ahead toward limitless possibilities. Client Care Specialists:
Accept escalated requests for cancellation.
Listen to client concerns and attempt to save clients requesting to cancel.
Maintain accurate and detailed records of conversations with clients. Provide feedback to the Director of Customer Service with patterns around cancellations and ideas for reducing attrition.
Follow Up with clients in the closed loop process and where necessary escalate those clients to the appropriate managers or directors.
MINDBODY, Inc.Sales Specialist II
Jan. 2017 - Jun. 2017San Luis Obispo, California AreaMINDBODY emerged from a simple idea: small business owners deserve the time to do what they love. From its first iteration, MINDBODY software has turned that vision into the technology that links tens of thousands of health, wellness, and beauty professionals to the millions of clients they serve.
Today, we’re the leading global online marketplace for wellness services — and like the speed of technology itself, we’re blazing ahead toward limitless possibilities. As a Sales Specialist II, I achieves maximum sales targets within our total addressable market, while also remaining focused on revenue objectives. As a Sales Specialists, I embody the MINDBODY Core Value of Humble and Helpful. Our Sales team is an inside sales team so they know that next call, email, tweet, comment, or hashtag, could change someone’s life. We enable others’ passions for health, wellness, and beauty to reach their maximum potential. There are thousands of businesses out there that don’t realize what problems can be solved through technology – our Sales Specialists are here to help.
SkyWest AirlinesAgent - Cross Utilized
Oct. 2016 - Sep. 2019San Luis Obispo, California AreaAs a Cross Utilized Agent, I am responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, processing baggage between baggage areas in the airport facilities and aircraft, receiving and dispatching aircraft. -Load/unload customer luggage, airfreight and company mail on/off aircraft
-Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, re-book passengers, all in a prompt and friendly manner
-Escort passengers and special needs customers safely and courteously
-Marshall aircraft in and out of the ramp area
-Service aircraft as needed
-Other duties as assigned
Verizon WirelessSolutions Manager
Mar. 2013 - Aug. 2014Sherman Oaks, CaliforniaTechnical Skills: PC proficiency in Microsoft Excel, word, powerpoint. Other Skills: Strong interpersonal, verbal, and communications skills. Ability to analyze customer needs, present solutions and add value through delivery of products and services. The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision. Effective negotiation and closing skills. Certifications: Data Certified on a quarterly basis. Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. Ability to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings As one of the many special projects at Verizon Wireless, I took the initiative and control of the New Owner's Clinics and developed them into a chance for customers to get into their devices in a way that would allow them to adjust with the learning curve and feel confident with their purchase.
TalentWorksCommercial Department Intern
Jan. 2012 - Dec. 2012Burbank, CaTechnical Skills: Mac Proficiency, FileMaker Pro, InEntertainment, LA Casting, Casting Frontier, Word, Excel, Fax, Copier, Scanner, US Postal Machine. Other Skills: Strong Communication, Filing, Heavy Phones, Multi-tasking, At TalentWorks, I gained experience in the field of Commercial Talent Representation. As an intern assistant to the Commercial Department agents, my responsibilities consisted of Filing, Heavy Phone Calls, managing client schedules and book out information, project and contact management. Maintaining relationships is an absolute must. In commercial talent representation, it is mandatory to maintain relationships with: the other departments in the office as many clients are cross represented between commercial and theatrical, the casting directors as they are the ones that are hiring our clients, and most importantly, our clients. Our clients are our product; it is our job to sell our clients to the many casting directors that provide work in the industry. Maintaining these relationships is my job as an intern assistant. As one of my special projects, on top of my everyday responsibilities, I was put in charge of creating a list of clients and their birthdays to help the agents maintain our loyalty and appreciation of our clients. With over 150 clients, I created an annual based calendar of every client and their birthday in a way that the agents can glance at the list and easily locate the current date and the clients whom which share their birthday with that date. I was, lastly, my job to maintain confidentiality of projects in the works and client identity.
Century 21 Hometown RealtyRealtor
Jul. 2010 - May. 2019Pismo Beach, CaliforniaThe Central Coast of California is full of character, bliss, amazing people and is of the most phenomenal areas to call home. Being born and raised on the beautiful Central Coast has been an absolute privilege for me. I left the Central Coast to pursue a career in the Film Industry and have recently found my way back home to set roots for my growing family. Sell with me and I can provide you with my knowledge, experience and world class marketing on your property. We will work together to discover your needs and wants to get you into your next home.
Verizon WirelessAssistant Store Manager
Jul. 2010 - Mar. 2013Northridge, CaliforniaTechnical Skills: PC proficiency in Microsoft Excel, word, powerpoint. Other Skills: Strong interpersonal, verbal, and communications skills. Ability to analyze customer needs, present solutions and add value through delivery of products and services. The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision. Effective negotiation and closing skills. Certifications: Data Certified on a quarterly basis. Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. Ability to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings As one of the many special projects at Verizon Wireless, I took the initiative and control of the New Owner's Clinics and developed them into a chance for customers to get into their devices in a way that would allow them to adjust with the learning curve and feel confident with their purchase.
KSBY-TV Summer 2009Intern
Jun. 2009 - Jun. 2009Rotation through studio positions: producer, teleprompter, CG, Audio, Director, Cameras, Floor
Manager etc.
California Coast Candy Company 2006-2010Manager
Aug. 2006 - Dec. 2010Manage staff of 15-35. Manage inventory shipping and receiving. Produce payroll reports. Track
store gross/net income as well as manage overhead costs. In charge of marketing and all media interaction
and press releases.
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