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Work Background
Superior One Roofing, LLCAccounts payable/Accounts Receivable
Apr. 2024Ensure timely processing of invoices and expenses so vendors are paid on time.
Collaborated with cross-functional teams to resolve billing and payment issues
Performed regular audits of accounts payable transactions to ensure compliance with company policies and procedures
Managed accounts payable functions for company with a high level of accuracy and attention to detail
Processed and posted daily cash and check transactions within QBO
Performed account reconciliations and resolved discrepancies
Generated QBO aging reports and analyzed delinquent accounts
Responsible for onboarding new vendors and ensuring their documents are in compliance with our company policies and procedures
NOVA® Home LoansTeam Loan Coordinator
Jul. 2023 - Oct. 2023Remote• Enhanced loan processing efficiency by streamlining documentation and communication between departments.
• Reduced application errors by implementing thorough pre-screening procedures for loan applicants.
• Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
• Maintained strong relationships with clients, fostering trust and loyalty for long-term business growth.
• Stayed informed about regulatory changes, ensuring compliance within all daily operations, and avoiding costly penalties or delays.
• Ensured data integrity by meticulously reviewing financial documents, credit reports, and other supporting materials for accuracy during the application process.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Finance Administrator 02/2023 to 07/2023
NextechFinance Administrator
Feb. 2023 - Jul. 2023Melbourne, Florida, United States• Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
• Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
• Reduced budget discrepancies through meticulous monitoring and reconciliation of financial records.
• Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
• Completed clerical and data entry tasks to optimize financial procedures.
• Managed expense tracking and personnel vouchers.
• Updated daily transaction records to assist with payroll and billing administration.
• Supported financial director with special projects and additional job duties.
NextechPurchase Specialist
Sep. 2022 - Feb. 2023Melbourne, Florida, United States• Increased supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
• Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
• Developed comprehensive purchasing reports, providing critical insights into spending patterns and vendor performance.
• Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
• Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
• Conducted research, identifying potential vendors and better pricing options.
• Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
NextechBilling Specialist
Aug. 2022 - Sep. 2022Melbourne, Florida, United States• Process technicians’ labor hours & materials
• Ensure correct materials and hours are listed
• Decipher notes made by technician about work performed
• Adhere to daily schedule of processing technicians work orders by divisions
• Elevated customer satisfaction with timely and accurate invoice generation.
• Ensured compliance with industry regulations by staying up to date on changes in billing rules and guidelines.
• Researched and resolved billing discrepancies to enable accurate billing.
• Processed and verified invoices to secure accuracy of billing information.
Loan Simple, IncMortgage Loan Processor
Nov. 2019 - Mar. 2020Tempe, AZ• Consult with clients in Midwest and West Coast territory regarding their purchase or refinance loan
• Build relationships with clients, title/escrow companies as well as real estate agents
• Manage a pipeline of 45-60 loans and have the ability to keep track of each loan and what is required
• Work with departments within Loan Simple, Inc (intake, appraisal, underwriting, loan officers, closing team and funding team) to ensure a smooth process
• Review loan application, loan documents(including loan disclosures) and communicate with clients any documents that might be needed to close their loan
• Keep up to date on federal, state and investor guidelines and requirements as they change
• Coordinate with management new processes that are efficient and allow the loan processor to close a loan within a timely manner
• Have an open line of communication and build trust with clients to ensure they know the status of the loan every step of the way
NOVA® Home LoansLoan Processor
Jul. 2019 - Jun. 2022Palm Bay, Florida, United States• Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
• Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
• Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
• Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
• Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
• Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
• Developed strong working relationships with real estate agents, further expanding referral networks for the company.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
loanDepotSenior Account Manager
Jun. 2016 - Mar. 2019Scottsdale, AZ• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Developed long-lasting client relationships by providing exceptional customer service and support.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Contributed to team objectives in a fast-paced environment.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
loanDepotJr account manager
Aug. 2015 - Jun. 2016Scottsdale• Streamlined communication by acting as a liaison between clients, insurance companies, banks, and government agencies to meet customer needs
• Resolved escalated customer issues by demonstrating problem-resolving skills to achieve a 95% client retention rate
• Fostered a culture of teamwork by collaborating with loan officers, underwriters, and the closing department to meet the expected deadlines
• Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
• Maintained detailed records of client interactions, utilizing CRM software to track progress and ensure timely follow-ups
Ready LogisticsExceptions team
Feb. 2015 - Aug. 2015Gilbert• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
• Enhanced department efficiency through regular training sessions on best practices for handling complex cases.
• Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
• Streamlined the escalation process by developing clear communication guidelines for team members and stakeholders.
Malmark BellcraftsmenSales/ Customer Service Specialist
Jan. 2014 - Dec. 2014Plumstead, PA• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
• Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
• Processed customer orders and inquiries via phone, email and in-person communication to foster top-quality service delivery.
• Increased revenue with strategic upselling of products and services to existing customers.
• Logged customer data into company CRM system to foster strong account management and rapport.
Clemens Food GroupMachine Operator
Oct. 2013 - Jan. 2014Hatfield, PA• Package fresh made sausage.
• Make sure work areas are kept clean and bacteria free.
• Operate machinery to put sausage meat in casing for sausage.
• Make sure work attire is kept sanitized and clean
Clemens Food GroupOffice Assistant- Temp Assignment
Oct. 2013 - Oct. 2013Hatfield, PA• Filed paperwork in patients’ folders.
• Updated the appointments of patients on computer.
• Scanned and printed patient paperwork
• Helped file workman’s comp claims.
• Basic data entry
• Put doctor’s notes into patients’ electronic files
Ready Auto TransportCarrier Compliance
Dec. 2011 - Jul. 2013• Set up transport companies 10-15 a day
• Updated 25-40 transport companies insurance based on the Ready’s and the state insurance requirements.
• Resolved transport companies issues with logging into the company website.
• Contacted multiple transport companies and their insurance company to discuss the damage to a vehicle.
• Contacted over 5 dealerships daily to discuss damage to a vehicle.
• Resolved 160 damage claims.
• Trained 2 new employees
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