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Network Power<100 people
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Work Background
Elyzee HospitalContact Center Supervisor
Jan. 2025United Arab Emirates
Cure Medical CentersPrimary care coordinator
Aug. 2023 - Dec. 2024Abu Dhabi Emirate, United Arab Emirates
Cure Medical CentersCorporate Client Coordinator
May. 2023 - Dec. 2024Abu Dhabi Emirate, United Arab Emirates
Cure Medical CentersReceptionist
Sep. 2017 - May. 2023Al Bateen, Abu Dhabi, United Arab Emirates●Welcome patients as they arrive at the counter and inquire.
● Provide assistance & support by providing necessary information regarding the facility’s
services and doctors’ availability.
● Assist with admissions as per agreed protocols.
● Ensure availability of treatment information by filing and retrieving patient records.
● Enter patient demographic and visit information correctly into the database /computer
orbits system and update them if there is any change.
●Assist with complaints, orders, errors, account questions, billing, reservation,
cancellations, and other queries.
● Respond to queries from patient’s / family members and insurance companies over the
telephone or through emails.
● Follow-up with callers within a specified period of time to ensure customer satisfaction.
● Maintain operations by following policies and procedures; reporting needed changes.
● Contribute to team effort by accomplishing related results as needed.
● Follow-up with the nurses to obtain necessary information to complete patient’s records.
● Assist patients in understanding how their insurance coverage works and calculate and
present copay.
● Obtain necessary patient information such as medical histories and insurance information
and ensure that it is properly processed and recorded.
● Maintain a database of personnel activities using digital record-management systems.
● Ensure positive patient experiences at every touchpoint.
● Maintain business inventory such as checking supplies, scheduling equipment, and
maintenance repairs.
● Liaise between medical departments with discretion and professionalism.
Cure Medical CentersCustomer Service Operator
Sep. 2016 - Sep. 2017United Arab Emirates● Attending the incoming calls, responding to them and transferring the call to the
appropriate department.
● Scheduling the appointments at the correct time and with the correct doctor.
● Listening to clients and communicating in a positive and confident manner with those over
the phone or clients in the reception area.
● Inform caller of items to bring to appointment (including insurance card, office visit fee).
● Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete
paperwork.
● Remind caller of cancellation/no-show policy.
● Answer questions and offer other information, as requested, to provide patient-focused.
● Act as a liaison for the patients and the Health Center:
I. Direct calls to other departments as needed.
II. Use sound judgment in handling calls, especially with upset patients.
III. Understanding of when to escalate calls to physician’s/practice manager/triage
nurse.
● Service patients:
I. Make reminder calls as requested.
II. Make calls to reschedule appointments when necessary.
Emirates National SchoolsPersonnel Assistant to the School Manager
Sep. 2015 - Dec. 2015Abu Dhabi, United Arab Emirates● Provide high level administrative and secretarial support to the Principal
● Manage the Principal’s calendar and scheduling, assessing meeting requests, prioritizing
matters of urgency and redirecting matters as appropriate. Use discretion, diplomacy and
initiative to priorities and manage enquiries, requests and complaints
● Manage email, mail and telephone correspondence in a timely manner
● Assist Principal with any tasks arising from mail
● Prepare draft correspondence on behalf of the Principal, with particular attention to the
timely processing of requests for leave of absence
● Prepare letter responses to parents as directed by Principal
● Attend to confidential correspondence
● File documentation and papers as required
● Ensure that the administration of the school functions effectively to support the
educational program
● Maintenance parent/student records and associated correspondence; maintain confidential
correspondence for the Principal as required
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