Natural PetProprietária
Jan. 2019 - Dec. 2020Macaé, Rio de Janeiro, BrasilOperational management: Oversee all daily operations of the restaurant, including cooking, table service, customer service, cleaning and maintenance. Ensure quality standards of food, service and environment are consistently maintained throughout the restaurant. Manage the team of employees, including hiring, training, scheduling and performance evaluation. Strategic Planning and Development: Develop and implement short- and long-term strategic plans to drive restaurant growth and success. Identify market opportunities and emerging trends in the restaurant industry and adapt the restaurant concept and menu as necessary. Conduct competition and market analysis to better understand the restaurant's positioning and identify areas of opportunity. Financial management: Manage restaurant finances, including budgeting, sales forecasting, cost control, inventory management and profitability analysis. Ensure compliance with all tax and regulatory obligations, as well as compliance with food safety standards and other applicable regulations. Marketing and Promotion: Develop and implement effective marketing strategies to attract and retain customers, including advertising, promotions, social media, content marketing, and partnerships with other local businesses. Create and maintain a strong, consistent brand identity that stands out in the marketplace and resonates with the restaurant's target audience. Customer service: Ensure exceptional customer service by creating a welcoming and hospitable atmosphere in the restaurant and ensuring that all customer complaints or concerns are promptly addressed and resolved. Foster positive customer relationships and build a loyal customer base through memorable experiences and personalized service.