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Work Background
CBTSIT Project Manager III
Nov. 2021Cincinnati, Ohio, United States• Managed Lab as a Service program, overseeing ticket management, Cookbook creation, ServiceNow ticket coordination, Power BI dashboard design, and process improvement.
• Led 4G5G Pilot Program from survey to delivery at 12 production sites with zero unplanned outages, creating a Cookbook for the program.
• Developed various process documentation to ensure smooth project execution.
Genesis Financial SolutionsInformation Technology Project Manager
Jun. 2021 - Nov. 2021• Responsible for ensuring Ops projects and project components are delivered in a timely manner
• Facilitates the Ready for Business meeting which gives the IT leadership visibility into IT issues that can impact business operations
• Led and delivered on-time both the Daily and CIO Dashboard projects
• Designed and created SharePoint template for document collaboration and project archiving
• Created and managed stories on the Azure DevOps Board
• Executed sprint planning with team and story creation
• Facilitated Intake and Design sessions for proposed new projects
Genesis Financial SolutionsService Desk Manager (Interim)
Apr. 2021 - Sep. 2021• Responsible for coaching Service Desk staff on service improvement
• Manage day-to-day operations for the Service Desk
• Created improvement plan for faster resolution and end-user satisfaction
• Primary point of escalation for end-user and Service Desk staff issues
• Monitor dashboards and tickets in ServiceNow
Genesis Financial SolutionsIT Project Manager
Nov. 2020 - Jun. 2021
CBTSIT Project & Operations Manager
Feb. 2020 - Nov. 2020• Managed day-to-day project and staff activities for rack building, server, and thin client configuration.
• Collaborated with customer engineers on server and thin client configuration tasks.
• Recommended and implemented SaaS solution (Smartsheet) for tracking key milestones.
• Supervised and managed staff issues and productivity.
Procter & Gamble (Contract Position via Randstad)Global Coordinator
Jan. 2019 - Jan. 2020Cincinnati, Ohio• Managed process to advance Statements of Work to issued Purchase Order. Significantly improved turnaround time.
• Coordinated efforts to track and input financial information for project budget tracking
• Onboarded and created document repository on SharePoint for new vendor resources joining project
• Managed post-implementation review of sites and solution implementation for issues between vendor and company • Coordinated asset capitalization and disposal with vendors, Project Managers and other internal stakeholders
• Followed up with regional managers as well as network engineers to ensure timely delivery of tasks • Managed SharePoint access for vendors and internal staff
Mercy Health (Contract Position via Brooksource)IT Project Manager II
Oct. 2018 - Dec. 2018Mercy Health• Managed projects through initiation and implementation
• Tracked and reported actual labor expenses
• Coordinated communication between vendors and internal staff
• Insured project plans were updated and accurate
• Coordinated resource requests and project team communications
• All tracking and PM tasks performed in Daptiv
Procter & Gamble (Contract Position via TekSystems)Senior Project Coordinator
Feb. 2018 - Oct. 2018Procter and Gamble • Coordinator of all workstreams for the migration to internal Network Operations • Created several tracking scorecards in Excel to track overall project progress
• Primary point of contact between vendor and internal Engineering team
• Project Manager for the execution of site transition workstream • Coordinated research and verification of which sites are in or out of scope
• Updated project plan in Microsoft Project • Tracked resource assignments with Planview
Charter Communications (Contract Position via Brooksource)Associate Project Manager
Aug. 2017 - Feb. 2018Cincinnati, Ohio• Primary point of contact for Charter customers, vendors and internal teams for all projects
• Successfully managed up to 80 complex projects simultaneously from project kickoff through project closure
• Monitored key milestones and ensured timely delivery of services. • Coordinated all aspects of project delivery including scheduling of installations, service cutovers and disconnection of old services
• Tracked all projects with Salesforce which was used as the Enterprise PM and SDM tool
KnowledgeWorks FoundationTechnology Services Engineer II
Jul. 2015 - Aug. 2017Cincinnati, OH• Responsible for all IT tasks connected to the divestiture of a subsidiary including license reclamation and coordinating email migration and laptop refreshes with their new Managed Services Provider
• Coordinated project for Veeam and StoreOnce configuration with external vendor
• Initiated process and responsible for gathering business requirements from a cross-team testing group, selecting and implementing a Project Management tool for the organization.
• Procured PMI training as well as coordinated with the Senior Director of Talent Management to create a community of practice for users of the tool as well as training for the product
• Led effort and managed vendor in effort necessary VMWare datastores and migrate servers from old HP SAN to new EMC VNX storage, including creating new LUN’s. Created comprehensive documentation of each file location and made recommendations as needed. • Worked with Dell Support to reconnect vRanger to our VCenter instance and successfully backed up all servers as well as created a schedule for weekly backups.
• Organized an interim backup solution for Finance Team to ensure that documents would be properly backed up in case of a disaster after original solution would not work
• Project Manager for the Great Plains upgrade, which included securing and setting up the Great Plains and SQL Servers and coordinating internal Finance team and Great Plains consultant.
• Instituted Fine Grain Password policy in Active Directory as well as set up matching requirements in our Single Sign-On (SSO) for remote workers. Created thorough documentation to guide users through changing their password via their laptop or the OneLogin page as well as updating their password on their mobile device.
• Managed projects for LAN Refresh, which included all switches, Firewall, Cisco Communications and Unified Messaging Manager with no down time for end-users.
KnowledgeWorks FoundationTechnology Services Engineer I
Jul. 2012 - Jul. 2015Cincinnati Area, KY• Researched, advocated and piloted mobile agenda for use in organization conference thereby saving money in printing costs
• Led process of gathering business requirements and selecting a new Intranet platform
• Successfully led implementation of the Intranet project including server setup, AD syncing and SQL database creation, organizing communications and conference calls between the vendor and organizational owner/key stakeholder • Managed the transitioning of 120 lines from company account to a BYOD strategy, including training, form creation and workflow process for end user and technology team
• Created online form to ease HR coordinating efforts with IT for new and terminating employees
• Managed entire migration from on-premise Exchange to the cloud. This project included recommending a vendor, implementing email retention, on-premise cleanup, working through any post migration desktop or mobile access to mailboxes and communicating implementation plans to staff. Drove internal and vendor project plan to ensure completion of project on time. Migration was completed with no email outage for end-users. • Oversaw complete refresh of all AV and technology in the board meeting room. This included vendor recommendation as well as comprehensive staff training and documentation.
• Manages research, planning and deployment of Windows Updates for all servers and desktops.
KnowledgeWorks FoundationDesktop Support Technician
Jul. 2008 - Jul. 2012Cincinnati, OH• Managed all aspects of company mobile device program
• Managed gathering business requirements, vendor selection, configuration, design and deployment of new helpdesk system
• Supported organization by troubleshooting and resolving technology issues
• Created documentation for the IT department as well as end users
• Facilitated technology training for staff
• Led cross-functional team to decipher work flow needs and appropriate deadlines for delivery of helpdesk software
• Created valuable HelpDesk reports based upon management feedback and SLA goals
• Participated in and co-led a cross-organizational team focusing on organizational environment improvement
KnowledgeWorks FoundationAdministrative Assistant
Jun. 2003 - Jul. 2008Cincinnati, OH• Served as liaison between IT department and administrative staff to improve processes and customer service needs.
• Supported a cross-functional team which included IT, HR and Office Management
• Researched and wrote new policy for mobile devices as well as updated current policies.
Ohio National Financial ServicesReinsurance Administrator
Mar. 2003 - Jun. 2003Cincinnati, OH• Processed checks
• Created quarterly reports on Excel
Ohio National Financial ServicesCustomer Service Representative - Institutional Sales
Apr. 2002 - Mar. 2003Cincinnati, OH• Handled calls from agents as well as clients
• Placed trades as requested by agents and policy holders
• Worked on special projects as assigned
Patton Financial GroupAdministrative Assistant
Jan. 1998 - Apr. 2002All correspondence including letter and client reports. Light bookkeeping in Quick Books, answering telephone, filing, client calls, problem resolution for clients and agents, made some travel arrangements and organized our seminars outside of the office. Processed checks and paperwork received from clients.
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