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Work Background
360 OMClient Services Director
Jun. 2020Reigate, England, United Kingdom
ConsultantClient Services Director
Mar. 2020 - Oct. 2020Surrey, England, United Kingdom
InfinitySenior Digital Marketing Manager
Jul. 2015 - Jun. 2020SurreyOwn the digital strategy of the business and work closely with digital marketing agencies to deliver it on budget. Working with the Marketing Manager on the website and blog to make sure it reflects our strategy and message. Measure the effectiveness of the website using Google Analytics and Infinity and apply best practice. Own the analysis and reporting for Infinity’s own marketing efforts. Work with the technical team to provide adequate reporting to analyse and manage the company’s marketing efforts. Improving the quality of data to increase accuracy and relevance of any conclusions and recommendations. Provide ROI analysis on all marketing campaigns and sales activities.
infinity coHead of Client Services
Sep. 2011 - Jun. 2015Surrey• Ownership and accountability for the Client Services team.
• Effectively addressing client satisfaction, ensuring clients are retained and escalation issues are resolved.
• Finding ways to measure client satisfaction and efficiency of time spent achieving this.
• Managing and delegating the ownership of client needs/requests and ensuring that they are facilitated through to completion within the required timeframe.
• Managing the team’s regular client contact ensuring they do not have issues and are getting the most from the system. • Managing the team to ensure that client accounts are in credit.
• Managing the recruitment and HR processes, working closely with HR and the Sales Director.
• Providing support & relevant account management coaching, training and mentoring for the Client Services team to ensure the team performs at a high level and share knowledge.
• Responsible for streamlining processes.
• Jointly responsible for the Infinity PPC campaign.
• Developing proposals and confidently presenting them.
Jellyfish Online MarketingSenior Project Manager
Jan. 2011 - Aug. 2011
Jellyfish Online MarketingSenior Account Manager
Jul. 2006 - Aug. 2011Account Management, planning and strategy
Jellyfish Online MarketingAccount Manager
Sep. 2005 - Jul. 2006Reigate, SurreySEM Account Management
National Bank of KuwaitPersonal Assistant
Nov. 2002 - May. 2005London, United Kingdom
Centaur Communications LimitedPersonal Assistant
Jan. 1999 - Sep. 2001London, United Kingdom
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