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Work Background
ESWScrum Master
Apr. 2022Valencia, Valencian Community, Spain▪ Running SAFe, product consists on providing solutions for global ecommerce retailers, such as Nike, Victoria’s Secret, Lululemon, Dsquared2, J. Crew.
▪ Led the increase of Order Team's velocity in 10% and helped to reduce the number of bugs/issues in ∼20% for the Finance Team by introducing new issue mgmt. process.
▪ Coordinated the formation of a new Logistics Team, coaching team members, implementing Agile principles and achieving a 85% rating of delivery predictability.
▪ Focused to allow the teams to be high performance and self-sufficient, maintaining the cycle time below 10 days, reducing the cost of delay and eliminating non-valuable tasks.
▪ Skillset: Azure DevOps, Jira, Confluence, Power BI, Lucid, Miro, Aha. Experienced with Behavior Driven Development (BDD), User-centered Design, Design Thinking, CI/CD.
DREAMDEVScrum Master
Apr. 2022Valencia, Valencian Community, SpainContractor of Dreamdev company, working for ESW (details above).
ExxonMobilScrum Master
Feb. 2017 - Mar. 2022Curitiba, ParanáScrum Master supporting the sales and customer service processes. Products handled: ecommerce built in Salesforce with an E2E order fl ow and SAP order/invoicing modules.
Used SAFe and Scrum, also led the company transformation journey from waterfall to agile mindset.
Held different global multicultural teams focusing on continuous improvement and to work on high-value deliverables.
ExxonMobilIT Project Coordinator
Jul. 2016 - Feb. 2017Curitiba Area, BrazilResponsible for coordinating people and resources of several SAP projects (creation of new company codes, sales/purchase organizations, S&D flows, etc.).
Overseas SAP related activities of several process areas (M&S, PtP, FI, Tax, BW, OtC). Involved in design & build discussions, also manages IT and Business relationship and escalation process.
ExxonMobilGlobal Projects Coordinator
Jul. 2015 - Jun. 2016Curitiba Area, BrazilCoordinator of Global Customer Service projects, assisting project managers with projects costs and benefits, scheduling, resource planning, stewardship, Business and IT relationship.
ExxonMobilProcess Specialist
Feb. 2012 - Jul. 2015Curitiba Area, BrazilResponsible for implementing global processes to the Curitiba Fuels and Lubes CS Center. Role designed to promote the continuous improvement mindset across the organization, assure compliance with global processes, provide training to Customer Service representatives and manage of change for kicking off new business practices.
ISO 9001 and TS 16949 Quality Internal Auditor certified, acting as a focal point on Quality external audits (Lloyds Register Quality Assurance).
ExxonMobilAccounts Receivable Analyst
Jun. 2010 - Jan. 2012Curitiba Area, BrazilAccounts receivable analyst for Fuels and Lubes Customer Service. Identification of under payments, collections KPIs and possible tendencies of customer non-payments, credit deterioration.
ExxonMobilCustomer Service Representative
Jul. 2008 - May. 2010Curitiba Area, BrazilResponsible of order taking and monitoring. Manages overall communication between the Fuels and Lubes company and end customers or consumers, along with Sales representatives. Main contact between company's Logistics department and end customer.
Mídia DigitalAccount Manager for SEM and SEO
Aug. 2007 - Jul. 2008Curitiba Area, BrazilAccount manager for digital marketing services such as Search Engine Marketing and Optimization. Knowledgeable with usability test aiming to increase users conversion rates.
NEW TEAM ENERGY SLSales Service Representative
Aug. 2006 - Dec. 2006BarcelonaSales representative of a third-party company, representing Telefonica services. Planning and sales of customized services (phone and internet) to medium companies in Barcelona. Also helps to elaborate general sales catalogues.
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