TallerDirector of Engagement
Jul. 2024Experience managing end-to-end operations and delivery processes within technology and services organizations. Led a team of 14 professionals—including Engagement Managers, Logistics Specialists, and Onboarding Specialists—supporting more than 700 remote talents working for top-tier companies in the United States and Canada. Focused on optimizing workflows, implementing scalable processes, and ensuring strong alignment between teams, clients, and business objectives. Responsibilities included onboarding and offboarding, performance monitoring, logistics coordination, compensation review cycles, and client relationship management. Strong emphasis on data-driven decision making, KPI tracking, and fostering engagement and culture through clear communication and cross-functional collaboration. Core capabilities: Operations & delivery, team leadership, process improvement, client engagement, KPI management, data-driven decisions, and culture-building.