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Work Background
SteelSentryPurchasing, Inventory, & Operations Manager
Sep. 2017Round Rock, TexasPartner with vendors to provide quality products and solutions to customers. Procurement of manufacturing and shipping materials, workstation accessories, and replacement parts for equipment. Interpret CAD blueprints to purchase custom items per specifications. Receive and allocate items for work orders. Ensure adequate inventory of supplies for upcoming work orders. Facilitate communication between departments to assure seamless work order release. Provide continuous updates to Production Dashboard. Maintain labor calculations to balance workload.
J. West Jewelers Inc.Associate
Oct. 2016 - Sep. 2017Round Rock, TXDaily research of metal market to ensure accuracy of metal trade-ins and sales. Assisted customers in finding jewelry which suited their needs and budget. Inspected jewelry and advised on needed repairs. Utilized jewelry-specific Point of Sale to manage inventory and produce reports. Office maintenance included daily upkeep of back office and storefront, and securing high-value inventory.
Austin Fairy GodmotherChief Operating Officer
Jan. 2014 - May. 2016Leander, TXCoordinated and controlled a fast-moving inventory of over 7,500 articles across three store locations. Designed and implemented a process for incoming donations and allocation of items for repair, cleaning, and redistribution. Planned and executed store expansions to include a second storefront geared toward military families and the establishment of a mobile boutique to bring our service to underserved communities. Networked with private companies, schools, and local government, coordinated fundraisers & donation drives, and engaged in community outreach. Trained new employees and supervised volunteers. Hats included Human Resources, Information Technology, Purchasing, and Marketing.
Blizzard EntertainmentInternal Affairs Agent
Jul. 2007 - Mar. 2013Austin, TexasAdministration of internal and customer-facing tools and accounts. Tasks included: auditing, investigating, and reporting on agent integrity; reviewing investigations conducted by other IA agents to ensure accuracy; communicating and Live Reporting with upper management; maintaining communications with other departments to ensure internal functions ran smoothly; gathering and analyzing customer issues and feedback.
Blizzard EntertainmentQuality Control Trainer
Sep. 2006 - Jul. 2007Austin, Texas AreaTrained approximately 300 newly hired employees in company policies & procedures, internal & external tools usage, and customer interaction. Conducted ongoing training for current employees.
Blizzard EntertainmentQuality Control Agent
Feb. 2006 - Sep. 2006Irvine, CAReviewed Customer Service Agent interactions and provided feedback regarding customer care and policy adhesion; assisted in policy adjustment in order to provide the best service to customers.
Blizzard EntertainmentGame Master Specialist
May. 2005 - Feb. 2006Irvine, CAIn-game support for online gaming community. Extensive knowledge/usage of internal programs. Game Master/Game Master Specialist: High interaction with customers online; assisting with gameplay as well as minor technical troubleshooting; specialized in compromised account investigations.
RBAC, Inc.Consultant / Executive Assistant
Oct. 2001 - May. 2005Greater Los Angeles AreaResponsibilities included bookkeeping, filing, receiving and routing communication by telephone, e-mail, fax, and postal mail, and making travel arrangements. Created PowerPoint packages for client use at training seminars; development and updating of corporate website. Freelance consulting with RBA Consultants and other companies; jobs included web design and development, photography, videography, bookkeeping and secretarial services, and graphic/logo design.
NeopetsCustomer Service Supervisor
Aug. 2000 - Oct. 2001Glendale, CAOversaw a team of eight customer service agents. Provided customer service, technical support, and assistance to clients. Updated management with site and customer issues.
โข Assisted in developing an internal e-mail system automating replies to commonly asked questions resulting in a savings of >30 minutes daily per rep.
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