KinsaVice President, Retail Sales, Customer Success, Operations, and Hardware
Dec. 2022 - Oct. 2023A startup SaaS and medical hardware company with a mission to stop the spread of infectious illness.
47% increase in sales by optimizing selling price and expanding omnichannel sell-through.
60% increase in gross profit through cost reductions in manufacturing, supply chain, and ad spend.
30% increase in customer satisfaction ratings through call center and systems improvements.
Full P&L responsibility for the hardware business.
Reported to the Founder & CEO and was part of the senior leadership team.
Led sales, customer success, supply chain, manufacturing, quality, regulatory, and engineering.
Researched and analyzed unit economics and market viability in international locations.