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Work Background
OvertoneChief Operating Officer
Jan. 2025
Self EmployedBusiness Consultant & Advisor
Dec. 2023Leveraging a wealth of experience in engineering, supply chain, manufacturing, QA/RA, and customer service, I have embarked on a new journey as an independent consultant. I bring transformative solutions and strategic insights to the dynamic med-tech and health-tech industries. ๐๐
๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒ ๐ข๐ณ๐ณ๐ฒ๐ฟ๐ฒ๐ฑ: โข ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ๐ถ๐ป๐ด & ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐: Streamlining product development processes and enhancing operational efficiencies. โข ๐ค๐๐ฎ๐น๐ถ๐๐ ๐๐๐๐๐ฟ๐ฎ๐ป๐ฐ๐ฒ & ๐ฅ๐ฒ๐ด๐๐น๐ฎ๐๐ผ๐ฟ๐ ๐๐ณ๐ณ๐ฎ๐ถ๐ฟ๐ (๐ค๐/๐ฅ๐): Ensuring products meet industry standards and regulatory requirements to facilitate smooth market entries. โข ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ: Implementing best practices in customer engagement and support systems to boost satisfaction and loyalty. โข ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐: Providing actionable strategic advice to optimize market positioning and drive sustainable growth. ๐๐ฒ๐ ๐๐ป๐ด๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐๐: โข ๐๐ฒ๐ฎ๐น๐๐ต-๐ง๐ฒ๐ฐ๐ต ๐ฆ๐๐ฎ๐ฟ๐๐๐ฝ: Delivered comprehensive operations and engineering expertise to accelerate product development and improve production workflows. โข ๐๐ฒ๐ฎ๐ฟ๐ถ๐ป๐ด ๐๐ฒ๐ฎ๐น๐๐ต๐ฐ๐ฎ๐ฟ๐ฒ ๐ฆ๐๐ฎ๐ฟ๐๐๐ฝ: Formulated and advised on business strategies that aligned with current market trends and future growth opportunities. This role as an independent consultant allows me to apply my skills in new and challenging contexts, helping startups navigate the complexities of the health-tech landscape. Connect with me to discuss how I can help your business achieve technological innovation and operational excellence.
KinsaVice President, Retail Sales, Customer Success, Operations, and Hardware
Dec. 2022 - Oct. 2023A startup SaaS and medical hardware company with a mission to stop the spread of infectious illness.
47% increase in sales by optimizing selling price and expanding omnichannel sell-through.
60% increase in gross profit through cost reductions in manufacturing, supply chain, and ad spend.
30% increase in customer satisfaction ratings through call center and systems improvements.
Full P&L responsibility for the hardware business.
Reported to the Founder & CEO and was part of the senior leadership team.
Led sales, customer success, supply chain, manufacturing, quality, regulatory, and engineering.
Researched and analyzed unit economics and market viability in international locations.
KinsaVice President, Hardware and Operations
Jun. 2021 - Dec. 2022A startup SaaS and medical hardware company with a mission to stop the spread of infectious illness.
15% reduction in direct COGS through contract negotiations and process improvements.
25% reduction in freight costs through packaging size reduction and improved logistics processes.
Full P&L responsibility for the hardware business.
Reported to the Founder & CEO and was part of the senior leadership team.
Led supply chain, manufacturing, quality, regulatory, and engineering.
Championed go-to-market and international launch of a new flagship product.
Maintained FDA registrations and CE/MDD/ISO13485 certifications.
Earlens CorporationDirector, Additive Manufacturing
Jan. 2019 - May. 2021A startup medical hardware company developing an innovative hearing healthcare solution.
50% reduction in design labor cost through software automation.
20% improvement in patient fit and comfort by implementing new design rules.
Produced miniature 3D printed components to manufacture custom hearing instruments.
Used lean manufacturing principles to increase manufacturing capacity to support $12M sales.
Implemented a Manufacturing Execution System (MES).
Earlens CorporationDirector, Contract Manufacturing
Jan. 2017 - Dec. 2018A startup medical hardware company developing an innovative hearing healthcare solution.
60% reduction in manufacturing cost through strategic outsourcing to China, Germany, and Denmark.
95% on-time delivery from stringent KPIs and supplier evaluations.
Synchronized quality management systems between Earlens and contract manufacturers.
Conducted field verification and audits of contract manufacturers.
Collaborated directly with on-site engineers to resolve technical bottlenecks promptly.
BrachiumVice President, Operations
Jun. 2016 - Sep. 2018A startup medical hardware company developing robotic dental care solutions.
20% improvement in design turnaround time by centralizing product development resources.
Reported to the Co-Founder & CEO and was part of the senior leadership team.
Determined crucial fundraising benchmarks and go-to-market strategy.
Recruited a contract Chief Financial Officer.
Created an operational plan for the business.
Implemented an FDA/ISO13485 quality management system.
EargoVice President, Operations
Jun. 2014 - Dec. 2016A startup medical hardware company developing direct-to-consumer hearing products (IPO, Nasdaq EAR).
45% reduction in COGS through outsourcing manufacturing to Thailand.
25% reduction in shipping lead times through establishing a 3PL partner.
Reported to the Co-Founder & CEO and was part of the senior leadership team.
Joined as the first operations employee at the company.
Led supply chain, manufacturing, new product introduction, engineering, and facilities.
Built and scaled supply chain and manufacturing from the ground up.
PhonakManaging Director
Jan. 2010 - Jun. 2014A world leader in hearing instruments, headquartered in Switzerland, grossing >$4B in annual revenue.
20% increase in EBITA through strategic cost controls, including manufacturing transfer to Vietnam.
25% increase in sales by establishing a new market segment of innovative extended-wear hearing aids.
$20M annual budget to establish and lead an Innovation Center of Excellence for Phonak.
Led R&D, supply chain, manufacturing, quality, regulatory, clinical research, IT, and facilities.
Formulated technology and product roadmaps.
Completed a leadership program at St. Gallen School of Business.
InSound MedicalDirector of R&D Programs
Mar. 2007 - Jan. 2010
InSound MedicalSr. R&D Engineer
Dec. 2004 - Mar. 2007Newark, California, United States
ULProject Engineer
Jun. 1999 - Feb. 2004Santa Clara, CA
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