Wells Fargo Home MortgageLoan Administration Manager II
Dec. 2013 - Oct. 2015Des Moines, Iowa AreaCurrently manages the Document Status Letter Notifications and Backstop team for Wells Fargo Home Mortgage and Wells Fargo Home Mortgage-San Antonio • Manages a team that is primarily responsible for auditing the Document Status Letter for Home Preservation Specialists (HPS) across the United States. Ensures all HPS are compliant with National Servicing Standard regulations, focusing on Metrics 14, 19, 30, and 32.
• Leads and oversees activities of a loan servicing audit team which include multiple business functions across Wells Fargo Home Mortgage and Wells Fargo Home Mortgage - San Antonio, with team members in Iowa, South Dakota, Wisconsin, and Texas.
• Responsible for hiring, coaching, developing and supervising exempt/non-exempt production, servicing, documentation, administrative support staff and senior Specialists. Accountable for ensuring quality customer service provided to internal/external customers. Develops and implements operational, servicing, documentation procedures, methods and work systems. Additionally, have direct supervision of Team Leads who provide work direction to the team.