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Work Background
Snap FinanceSenior Compliance Manager
Sep. 2024
Snap FinanceCompliance Manager
May. 2022 - Sep. 2024United States
Wells FargoVice President - Business Support Consultant
Sep. 2021 - May. 2022- Support product strategy and execution for Home Lending Issue Management - Develop solutions across issue management to support Home Lending.
- Engage with agile and waterfall teams to identify and clear delivery impediments
- Identify metrics, what’s working/what’s not working, reasons behind the metric results, how that impacts delivery, and what teams are doing to address impediments including coaching plans.
- Identify opportunities for process changes that will reduce risk and allow us to deliver successfully. - Collaborate with product managers, product owners/scrum masters to ensure work is getting into backlogs, work is pointed, and JIRA standards are followed. - Lead resolution of issues and mitigation of risks
Wells FargoOperational Risk Consultant - AVP - Home Lending Servicing
May. 2020 - Sep. 2021Des Moines Metropolitan AreaPerform detailed complex risk assessments in targeted areas across Home Lending Servicing by leveraging root cause information from issues, losses, complaints, remediations, key risk indicators, and results from internal and external audits or reviews Influence senior leaders through a detailed and methodical approach to risk including the use of data driven business cases to articulate key points Partner with the Home Lending Self-Assurance Quality team to perform in depth analysis of operational processes, risks and controls to ensure operational effectiveness Utilize various tools to analyze data and lead the team in identifying and resolving performance errors Lead and oversee projects from planning to reporting while influencing stakeholders on scope and requirements Collaborate with other risk and operations teams seeking to create enterprise consistencies and maximize efficiencies Manage a rapidly changing environment and meet critical milestones and commitments under pressure Lead through challenging issues and negotiate closure across a broad audience of stakeholder groups Drive process improvements, reduce operational losses, and improve the state of operational risk programs and business intelligence
Wells FargoOperational Risk Consultant 4- Assistant Vice President - Enterprise Finance Risk Management
Jan. 2019 - May. 2020Des Moines, Iowa Area•Reinforce Issue Management requirements via inspection, exception reporting, and data quality reviews, reporting out periodic results to senior management
•Conduct root cause analysis of identified issues to ensure deliverables are compliant not only current regulations and policies, but also focus on sustainable and repeatable processes
•Review critical artifacts that support validation efforts with our testing, validation and exam partners
•Promote a strong risk culture, cultivate relationships and foster a team orientation with Finance business partners, Finance Control Executive team, independent risk management, and internal audit
•Focus on the details of an issue or task while keeping the big picture in mind
•Implementation of practical business solutions
Wells FargoAssistant Vice President - Operational Risk
Oct. 2015 - Jan. 2019Des Moines, Iowa Area
Wells Fargo Home MortgageLoan Administration Manager II
Dec. 2013 - Oct. 2015Des Moines, Iowa AreaCurrently manages the Document Status Letter Notifications and Backstop team for Wells Fargo Home Mortgage and Wells Fargo Home Mortgage-San Antonio • Manages a team that is primarily responsible for auditing the Document Status Letter for Home Preservation Specialists (HPS) across the United States. Ensures all HPS are compliant with National Servicing Standard regulations, focusing on Metrics 14, 19, 30, and 32.
• Leads and oversees activities of a loan servicing audit team which include multiple business functions across Wells Fargo Home Mortgage and Wells Fargo Home Mortgage - San Antonio, with team members in Iowa, South Dakota, Wisconsin, and Texas.
• Responsible for hiring, coaching, developing and supervising exempt/non-exempt production, servicing, documentation, administrative support staff and senior Specialists. Accountable for ensuring quality customer service provided to internal/external customers. Develops and implements operational, servicing, documentation procedures, methods and work systems. Additionally, have direct supervision of Team Leads who provide work direction to the team.
Wells FargoLoan Administration Manager
Aug. 2012 - Dec. 2013Des Moines, Iowa Area• Manages a team that is primarily responsible for auditing the AIRL (Additional Information Request Letter) for Home Preservation Specialists across the United States. Ensures all HPS are compliant with NSS regulations.
• Leads and oversees activities of a loan servicing audit team which include multiple business functions. Responsible for auditing loan processing, documentation, monitoring, loan servicing and underwriting activities. Ensures compliance with Wells Fargo, investor, legal, regulatory and business policies. • Responsible for hiring, coaching, developing and supervising exempt/non-exempt production, servicing, documentation, administrative support staff and senior Specialists. Accountable for ensuring quality customer service provided to internal/external customers. Develops and implements operational, servicing, documentation procedures, methods and work systems. Additionally, have direct supervision of Team Leads who provide work direction to the team.
Wells Fargo Home MortgageWork Director
Jan. 2011 - Aug. 2012West Des Moines, Iowa• Ensures the team's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of team members. • Duties include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress, making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing the team at meetings.
Wells Fargo Home MortgageLoan Servicing Specialist III
Jan. 2009 - Jan. 2011West Des Moines, Iowa• Wachovia Portfolio: San Antonio HAMP--- The San Antonio HAMP portfolio came to Non Escrow in November 2009 as part of the Wachovia acquisition. Responsibilities include obtaining tax information and setting up escrow accounts for qualified homeowners. Additional duties include assigning all incoming work from San Antonio, as well as balancing all payments disbursed by all team members daily. • Homeowner Affordability Modification Program--- Begin the testing phase of the Non Escrow HAMP portfolio, assisting in writing procedures and setting up escrow accounts for homeowners accepted into the program. • Client 106/Prime- Non Escrow--- Research via government websites and phone contacts delinquency notifications of real estate taxes entered on a non-escrow basis.
Wells Fargo Home MortgageLoan Servicing Specialist II
Jun. 2007 - Jan. 2009West Des Moines, IowaResponsibilities: Research and pay delinquent and current year taxes on Non Escrow homeowners who are behind on tax payments across the United States. Utilize applicable operating systems and software application to research and resolve outstanding items. Assist with creation and maintenance of department policies and procedures. Assist team members in processing workload as necessary. Assist with cross training of team members and new employees. Deliver quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally. Assist with special projects and perform tasks as assigned. Maintain department quantity and quality standards. Escalate problems to manager as appropriate. Responsible for processing complex transactions in a timely, accurate and efficient manner. Stay within service level guidelines.
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