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Work Background
S-RMCorporate Intelligence Analyst
Mar. 2025City of Cape Town, Western Cape, South Africa
Topsail HouseGeneral Manager
Nov. 2023 - Mar. 2025City of Cape Town, Western Cape, South AfricaI assisted and took over responsibilities for the family business while caring for my terminally ill parent. The business is an accommodation facilitator with significant operation, maintenance and logistical needs. - I learned accounting processes and have fully assumed the bookkeeping responsibilities and meet with the accountant to discuss business needs. - Project managed renovations from start to finish. Including research, contractor acquirement, communications, supervision and payment.
- I handle all admin-related duties such as invoicing, scheduling, client relations and procurement.
- I have improved business efficiency through adding modern processes such as software and researching and establishing ISO recommendations at every level. - I used my knowledge and experience in risk management to create a risk matrix on an internal and external scale for the business to be suitably prepared. I have learned a lot about running a business as well as myself through this temporary trajectory change. I believe this gives me a better idea of business and client needs and risks within South Africa as well as where research and risk management can be applied in a very real sense. I have realised I am highly adaptable, a quick learner, and extremely resilient. I am looking forward to applying my learnings and enthusiasm to a new challenging career-related role.
Crisis24Embedded Intelligence Analyst II
Jan. 2023 - May. 2023Cape Town, Western Cape, South Africa-Completed Intelligence Analyst training
- Researched and delivered intelligence reports for a Fortune 500 client, meeting time-sensitive deadlines.
- Presented findings to high-level clients, enhancing their decision-making processes.
- Collaborated across time zones, leveraging advanced geo-mapping and intelligence cycle methodologies.
CueKey Account Manager
Mar. 2022 - Jan. 2023Cape Town, Western Cape, South Africa- Managed over 25 clients within six months, achieving a 60% upsell rate.
- Established and streamlined internal project management processes.
- Delivered client-focused solutions, strengthening relationships and driving retention.
MeltwaterProduct Support Intern
May. 2021 - Mar. 2022Cape Town, Western Cape, South Africa- Completed while finishing Honours in Stellenbosch - Conducted social media monitoring and OSINT for key client accounts.
- Supported the product support team and implemented innovative client support strategies
- Part of a first of it's kind internship program which was extended due to it's success.
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