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Work Background
Canada Post / Postes CanadaOfficer Change Management
Mar. 2022Ottawa, Ontario, Canada
Canada Post / Postes CanadaOperations Trainer - Learning and Development
May. 2021 - Apr. 2022Ottawa, Ontario, Canada
Place LafontaineSuperintendent
Jan. 2020 - Oct. 2021Ottawa, ON • Oversee the day-to-day maintenance activities for the building with 137 units, 3 commercial complexes, and a pool
• Coordinate a team of cleaners and contractors to ensure all crucial systems and infrastructure are in working order
• Report directly to the Property Manager and respond to any resident inquiries and requests in a timely manner Key Achievement:
✔ Saved a substantial amount on contractor fees by sourcing new vendors and negotiating favourable contract rates
DeLavalAMS Technical Specialist
Jan. 2012 - Jan. 2020Peterborough, ON • Provided technical support to over 20,000 dairy farmers for the leading global provider of milking equipment • Led the installation, configuration, maintenance, and repairs of the automatic milking system (AMS) product line
• Devised and presented training program to educate users and technicians on AMS features and functionalities
• Conducted investigations and troubleshooting to determine technical issues and implement lasting solutions
• Authored various web-based instructional materials including user guides and technical troubleshooting manuals
• Designed training course guidelines to act as a user reference for all new AMS products and updates • Gathered insight from technicians and dealer partners to identify training needs and process improvements Key Achievements:
✔ Streamlined the AMS installation process and reduced service calls by over 50% in under 5 years by introducing a standardized installation checklist to serve as a valuable resource for technicians and ensure all steps are followed
✔ Enhanced user friendliness on the AMS robots by working with the development team to introduce touch screens ✔ Created 5 training courses during tenure at DeLaval Inc and secured a specialized visa to work in the US
belairdirectInsurance Advisor
Jan. 2010 - Jan. 2012Ottawa, Ontario, Canada• Provided sound advice and strategies on automotive and residential insurance to diverse clientele across Canada • Cultivated client relationships to understand insurance needs and offer knowledgeable product recommendations • Prospected potential clients, delivered sales presentations, and collected customer referrals to gain new accounts
• Administered customer files, prepared detailed reports, and resolved any questions or issues in a timely manner Key Achievements:
✔ Awarded the Drive for Success Employee Recognition in 2010 for always meeting or exceeding expectations
✔ Achieved a perfect 100% client retention rate throughout tenure and built a dedicated and sizeable client base
Algonquin College of Applied Arts and TechnologyProfessor
Jan. 2007 - Jan. 2012otta• Prepared courses curricula and material for the Aviation Management Program with classes reaching 25 students
• Coordinated laboratory simulations, monitored student progress, and provided regular feedback and support Key Achievement:
✔ Founded the new GPS module to address the evolving needs of the students in the Aviation Management Program
CIBCBranch Ambassador
Jan. 2007 - Jan. 2009Ottawa, ON
Ottawa Aviation ServicesFlight Instructor & Charter Pilot
Jan. 2003 - Jan. 2012Ottawa, ON• Taught 7 different ground school courses for up to 20 individuals per day with a wide range of flying skills
• Determined student proficiency and delivered hands-on instruction and coaching by facilitating training flights • Fostered engaging learning environments and updated curricula to reflect Transport Canada requirements
• Managed the on-site flight simulator by upgrading the software and isolating and resolving technical deficiencies
• Scheduled student sessions, selected optimal flight paths, and gained regulatory approval from governing bodies
• Developed cross-border travel plans with US customs and arranged client transportation and accommodations
• Maintained and updated student training records in accordance with Transport Canada standards and policies Key Achievements:
✔ Successfully earned a 100% pass rate during career at Ottawa Aviation Services by passing over 50 students
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