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Work Background
Immigration & Checkpoints Authority (ICA)Duty Officer
Nov. 2009Oversee the clearance of travelers in compliance with immigration laws and regulations. Ensure seamless traveler processing through effective manpower planning and operational coordination. Plan staff deployments and communicate operational instructions to ensure efficiency and compliance. Assist in investigations of suspected immigration violations and security-related incidents. Manage cases and handle inquiries within the Secondary Team Office. Supervise and guide personnel to ensure adherence to standard operating procedures and regulations. Conduct in-house training on ICA’s New Clearance Concept (NCC) system, equipping officers with updated clearance protocols and best practices.
State Courts of SingaporeCourt Administrator
Apr. 2008 - Mar. 2009Facilitate Case Processing – Assist in the handling of small claims cases, ensuring efficient case management in accordance with tribunal procedures. Support Hearing Operations – Provide logistical and administrative support during tribunal hearings, including documentation and record-keeping. Liaise with Stakeholders – Communicate with claimants, respondents, legal representatives, and tribunal officers to ensure smooth proceedings. Provide Customer Service – Guide the public on tribunal processes, case filing, and dispute resolution procedures.
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