DHL Global ForwardingHead of Business Performance Management
Dec. 2013 - Jul. 2015Plans, organizes and directs an efficient and effective function geared towards generating impact
Develops a culture of quality, process excellence and continuous improvement
Responsible for ensuring project portfolio management and alignment of country projects/initiatives
Ensures cross-functional alignment
Responsible for leading and driving performance and process improvement programs
Owns overall responsibility for Performance Improvement, Business Process
Optimization and Customer Implementation
Manages the allocation of appropriate resources and commitment of staff within BPM, identifies
training needs and opportunities to develop a highly skilled BPM department