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Work Background
Original y Profesional SRLCustomer Service Representative
Apr. 2018 - Apr. 2025Greater Buenos Aires, Argentina
Escuela Argentina de PNL y Coaching.Co-mentora Curso de Coaching Ontológico
Aug. 2016 - Mar. 2017
DHL Global ForwardingHead of Customer Service
Jul. 2015 - Dec. 2015Buenos Aires
DHL Global ForwardingHead of Business Performance Management
Dec. 2013 - Jul. 2015Plans, organizes and directs an efficient and effective function geared towards generating impact
Develops a culture of quality, process excellence and continuous improvement
Responsible for ensuring project portfolio management and alignment of country projects/initiatives
Ensures cross-functional alignment
Responsible for leading and driving performance and process improvement programs
Owns overall responsibility for Performance Improvement, Business Process
Optimization and Customer Implementation
Manages the allocation of appropriate resources and commitment of staff within BPM, identifies
training needs and opportunities to develop a highly skilled BPM department
DHL Global ForwardingNFE Business Migration and Change (Dual role)
Mar. 2013 - Jan. 2015ArgentinaCoordinating and managing BMC activities from a local/global perspective
Responsible for execution and coordination of local change approach
First point of contact for local change management queries and escalation level Supports development of Business Actions and alignment with business locally
Coordinates local training activities
DHL Global ForwardingProduction Lead
Nov. 2011 - Oct. 2013Buenos AiresFirst escalation for Production issues
Responsible for KPI assessment and control
Coordination of activities within the different sectors in the Production Department Improve processes implementation
Team management: Target agreements, career aspirations and feedback sessions
DHL Global ForwardingNFE Team Member
Apr. 2011 - Mar. 2012Buenos AiresPart of Product and Capacity Management for Airfreight team for SAP implementation
DHL Global ForwardingP&G South Cone Operational KAM for Brazil and Argentina
Sep. 2010 - Jun. 2011Operations KPI regular monitoring process and interface with Cross Border to manage P&G Scorecard 3PL in cooperation with Program Managers from AR and BR
Supply Chain Person as single point of contact of P&G escalation who understands also customer Manufacturing, Planning and Duties/Benefits Project Management / Implementations
Look for opportunities of projects in the region to increase quality and reduce cost & lead time
Look for opportunities to increase the business in both countries
DHL Global ForwardingEnergy & Construction Competence Center Lead
Jan. 2009 - Sep. 2010Leading the "Energy & Construction Competence Center" team, comprised by 5 customer service specialists. The team handles all the ocean and airfreight imports for industries ralated to Oil & Gas, Mining and Construction.
DHL Global ForwardingAirfreight Import Clerk
Sep. 2008 - Dec. 2008Four months training in Airfreight import, working in direct contact with the airport terminal, customs agents and customers
DHL Global ForwardingCustomer Service
Apr. 2005 - May. 2007Worked in Customer Service department: specialized in import air and ocean shipments Responsible for the corporate and global accounts as well as industrial project shipments
QUALITY FREIGHTCustomer Service
Apr. 2004 - Apr. 2005Worked as receptionist the first three months
Dealt with customers and suppliers Promoted to customer service: coordinator of international air and ocean freights
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