Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer Service Representative
Original y Profesional SRLCustomer Service Representative
Apr. 2018 - Apr. 2025Greater Buenos Aires, Argentina
Co-mentora Curso de Coaching Ontológico
Escuela Argentina de PNL y Coaching.Co-mentora Curso de Coaching Ontológico
Aug. 2016 - Mar. 2017
Head of Customer Service
DHL Global ForwardingHead of Customer Service
Jul. 2015 - Dec. 2015Buenos Aires
Head of Business Performance Management
DHL Global ForwardingHead of Business Performance Management
Dec. 2013 - Jul. 2015Plans, organizes and directs an efficient and effective function geared towards generating impact Develops a culture of quality, process excellence and continuous improvement Responsible for ensuring project portfolio management and alignment of country projects/initiatives Ensures cross-functional alignment Responsible for leading and driving performance and process improvement programs Owns overall responsibility for Performance Improvement, Business Process Optimization and Customer Implementation Manages the allocation of appropriate resources and commitment of staff within BPM, identifies training needs and opportunities to develop a highly skilled BPM department
NFE Business Migration and Change (Dual role)
DHL Global ForwardingNFE Business Migration and Change (Dual role)
Mar. 2013 - Jan. 2015ArgentinaCoordinating and managing BMC activities from a local/global perspective Responsible for execution and coordination of local change approach First point of contact for local change management queries and escalation level Supports development of Business Actions and alignment with business locally Coordinates local training activities
Production Lead
DHL Global ForwardingProduction Lead
Nov. 2011 - Oct. 2013Buenos AiresFirst escalation for Production issues Responsible for KPI assessment and control Coordination of activities within the different sectors in the Production Department Improve processes implementation Team management: Target agreements, career aspirations and feedback sessions
NFE Team Member
DHL Global ForwardingNFE Team Member
Apr. 2011 - Feb. 2012Buenos AiresPart of Product and Capacity Management for Airfreight team for SAP implementation
P&G South Cone Operational KAM for Brazil and Argentina
DHL Global ForwardingP&G South Cone Operational KAM for Brazil and Argentina
Sep. 2010 - Jun. 2011Operations KPI regular monitoring process and interface with Cross Border to manage P&G Scorecard 3PL in cooperation with Program Managers from AR and BR Supply Chain Person as single point of contact of P&G escalation who understands also customer Manufacturing, Planning and Duties/Benefits Project Management / Implementations Look for opportunities of projects in the region to increase quality and reduce cost & lead time Look for opportunities to increase the business in both countries
Energy & Construction Competence Center Lead
DHL Global ForwardingEnergy & Construction Competence Center Lead
Jan. 2009 - Sep. 2010Leading the "Energy & Construction Competence Center" team, comprised by 5 customer service specialists. The team handles all the ocean and airfreight imports for industries ralated to Oil & Gas, Mining and Construction.
Airfreight Import Clerk
DHL Global ForwardingAirfreight Import Clerk
Sep. 2008 - Dec. 2008Four months training in Airfreight import, working in direct contact with the airport terminal, customs agents and customers
Customer Service
DHL Global ForwardingCustomer Service
Apr. 2005 - May. 2007Worked in Customer Service department: specialized in import air and ocean shipments Responsible for the corporate and global accounts as well as industrial project shipments
Customer Service
QUALITY FREIGHTCustomer Service
Apr. 2004 - Apr. 2005Worked as receptionist the first three months Dealt with customers and suppliers Promoted to customer service: coordinator of international air and ocean freights

Requests

Touchpoint image
0
Personal Pitch
Customer Service & Data Entry Solutions
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Elizabeth on Intch
Customer Service
571230 people
16
Technical support agent @ Transcom
16
Operations & Customer Success @ Diputació de Barcelona
17
Ops & Marketing @ Socialgames.com
Customer ServiceChief Customer Officer (CCO)
24153 people
24
Director
28
Ceo @ Keys & Concierge
16
CEO & Founder @ Adhesion Co.