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Work Background
AllstateLiability Adjuster
Apr. 2019 - Mar. 2021•Interview clients and witnesses to obtain statements about incidents •Evaluate claims to determine extent of the company's liability, make approval or denial decisions, and collaborate with a wide variety of professionals and vendors to negotiate fair settlements in accordance with policy provisions.
• Successfully working through new claims while effectively fielding phone calls from customers and vendors with claims in process
• Planning and scheduling inspections with a balance of importance and route efficiency on a day to day basis
• Solving ever-changing problems specific to each customer and vendor
• Negotiating positive solutions so that all parties concerns are considered
• Continuously resolving customer-vendor and vendor-supplier conflicts
•Review and explain Insurance policies to confirm proper coverage
VividSeatsSenior Operations Specialist
Dec. 2013 - Apr. 2019Greater Chicago AreaActed as liaison between buyers and sellers to ensure the highest level of customer satisfaction Reviewed and investigated invalid ticket claims to prevent revenue losses from fraudulent claims
Resolved escalated client complaints and claims via telephone, social media, and email communication
Mentored agents on how to resolve customers inquiries efficiently
Monitored and engaged with consumers via social media
InterlinkMentor
Aug. 2010 - May. 2013Assisted mentees transition into American culture through various activities Encouraged mentees to form relations with diverse cultures Addressed mentees’ concerns and expectations from residing in America
University of Illinois Dining ServicesCustomer Service Advisor
Aug. 2009 - May. 2013Coordinated with chefs in the organization and preparation of cuisine Recommended merchandise to customers and responded to customers concerns
Cooperated with team members to assure clients received swift and professional service.
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