VividSeatsSenior Operations Specialist
Dec. 2013 - Apr. 2019Greater Chicago AreaActed as liaison between buyers and sellers to ensure the highest level of customer satisfaction Reviewed and investigated invalid ticket claims to prevent revenue losses from fraudulent claims
Resolved escalated client complaints and claims via telephone, social media, and email communication
Mentored agents on how to resolve customers inquiries efficiently
Monitored and engaged with consumers via social media